Los Angeles Dispatch Operator

PK Paul Koehler

San Pedro, CA ***** 310-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Accomplished Collection Administration Specialist and Dispatch Operator with over 20 years of experience at WASH Multifamily Laundry Systems LLC and SuperShuttle of Los Angeles LLC. Excelled in leveraging Servicemax and CRSS to enhance operational efficiency and training program development. Skilled in Microsoft Excel and adept at managing high-volume calls, demonstrating exceptional organizational and communication abilities. SKILLS Servicemax Custom Routing and

Inventory Application Software.

CRSS (Collection Routing Service

Software) custom collections software

for WASH LLC.

EFleet (Enterprise Fleet Management).

Tracks and up inventory for vehicle fleet.

Microsoft WORD

Microsoft EXCEL

Word Processing 40 - 45 WPM

WORK HISTORY COLLECTION ADMINISTRATION SPECIALIST 12/2023 to 07/2024 WASH Multifamily Laundry Systems LLC. Torrance, CA Itemized route collection summaries, updated collection revenue anomalies and recorded machine movement inventory updates.

Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics. DISPATCH OPERATOR 06/2006 to 11/2023

WASH Multifamily Laundry Systems LLC. Torrance, CA Utilized ServiceMax custom routing and inventory application software. A dispatch operator routes maintenance service calls to repair technicians in a manner to ensure maximum efficiency in both time and mileage. Routed for western region of the United States to approximately 170 service repair technicians responsible for over 10,000 locations with over 250,000 laundry machines and Add Value stations.

DISPATCHER/MANAGER ON DUTY 02/1995 to 06/2006

SuperShuttle of Los Angeles LLC Torrance, CA

20 plus years of experience in the airport ground transportation industry. Dispatcher assigns route pickups and oversaw status of up to 165 owner operator drivers. Utilized Windows based Digital Dispatch Systems. Manager on Duty engaged in heavy phone call volume. Routed and dispatched in real time and batch processing.

EDUCATION Bachelor of Science Computer Science 01/1991 California State University - Dominguez Hills, Carson, CA

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