Employee Relations Specialist
Resume:
Melaysia Knight
Charlotte, NC *****
*********@*****.***
Work Experience
Employee Relations Specialist
TD Bank-Charlotte, NC
December 2022 to October 2023
• Coordinated performance management processes, including goal setting, performance reviews, and development plans.
• Utilized HRIS to uphold accurate employee records and produce reports for management.
• Maintained accurate personnel records, managed statistical data analysis and information, oversaw payroll processing, and managed benefits administration to uphold regulatory compliance and accuracy.
• Created and executed HR policies and procedures to guarantee alignment with federal and state regulations.
Accomplishments:
• Achieved 100% compliance with employment laws and regulations through regular audits, preventing penalties and legal issues.
• Collaborated on high-impact projects, providing critical support and ensuring successful execution.
• Improved company HR policies resulting in reduced compliance issues. Financial Services Consultant
TIAA-Charlotte, NC
August 2021 to August 2022
• Created investment portfolio tailored to individual needs of the client, & helped clients identify investments and their performance.
• Acted as a liaison between financial consulting and other business entities under the business to establish a relation in other areas of the company to encourage outside funding to be brought into TIAA.
• Highlighted the performance and prompted the allocation of funds per investment to allow TIAA to retain business relationships.
• Informed clients of FDIC, IRS & FINRA regulations Accomplishments:
• Grew the client base by 5% through referrals and networking, contributing to an increase in assets under management in retirement accounts.
• Ensured 100% compliance with all regulatory requirements related to retirement accounts, avoiding any legal issues or penalties.
• Developed and implemented personalized retirement strategies, leading to an increase of client retirement account balances.
• Conducted seminars and one-on-one consultations, educating clients on effective retirement planning, contributing to an increase in client engagement.
Business Banking Specialist
Wells Fargo-Charlotte, NC
April 2020 to June 2021
• Implemented and upheld of Salesforce to track and manage team productivity and reduce employee user error
• ensure adherence to practices, standards, & safety and security guidelines to promote and maintain employee morale
• Navigate & educated customers through account maintenance, account requests, & account products resulting in account retention and new services acquired. Benefits Specialist
Lash Group, An AmerisourceBergen Company-Fort Mill, SC February 2019 to December 2019
• Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider option.
• Review patient medical records to appropriately assign coding.
• Document prior authorization process and/or claims process. Coordinates with service providers to ensure services are performed in compliance with medical insurance requirements. Education
High school or equivalent
Phillip O Berry Academy Of Tec - Charlotte, NC
August 2010 to June 2014
Skills
• Ms office
• Conflict Management
• Account Management
• CRM Software
• Salesforce
• ICD-9 (2 years)
Certifications and Licenses
Series 6
Series 63
Securities Industry Essentials
Life Insurance License
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