Customer Service Data Entry

GRETA MONTERROSO

**** ** ** ** *** ***

MIAMI, FL, 33155

786-***-****

**********@*****.***

OBJECTIVE: To successfully utilize all my years of experience and provide quality leadership to management with opportunity for professional growth based on work performance.

EXPERIENCE:

September 2023/July 2024; (Temporary Position) Collections specialist, Billing, Customer Service

January 2022-September 2023, CENTRO DE BELLEZA Y MEDICINA NATURAL; Manager/Owner, Customer Service, Sales Reports, Accounting, Complains Solver, Employees strategies; eCommerce, Telemarketing; Collections

March 2017-November 2021, SESDERMA USA, Customer Service Supervisor, on systems: SAP, Sales Force, Excel (Inbound/outbound calls), Reports for meetings, solving customer and employees complains, Follow Employees works under policy of Company, Sales Compensations, eCommerce

January 2014-October 2016, 7 CALL CENTER LLC, Sales Supervisor, Retention Supervisor, Customer Services: on systems Magento, Sales force, five9 (Inbound/outbound calls)

September 2012-January 2013 JC Penny Store, Sales/Supervisor Temporary position, Customer Service, Report Complains, solve complains of customers, Check everything was working under policy of company in floor.

March 2010 - December 2011 TELLER WELLSFARGO BANK Customer Service, Sales, and all responsibilities on a TELLER position.

May 2006 - Feb 2010 WACHOVIA BANK (INTERNATIONAL PRIVATE GROUP) SPECIAL HANDLING DEPARTMENT, Miami, Fl, Customer Service, Data Entry, Processing mail from/to customers, Deposits, Processing checks and credit cards orders, opening accounts, follow up with customers needs, Bill pay reports, Bill pay for customers.

June 1998 - April 2006 TROPICAL AUTO TAG AGENCY, Miami, Fl; Title Clerk, Customer Service, (Renewal of tags on counter), Data Entry, Processing vehicles titles from dealers.

February 1992 - June 1998 TOUCH OF CLASS P&B SHOP, Miami Beach, Fl, Receptionist, handling and processing customers files, collecting insurance companies checks, petty cash, contacting insurance companies of supplements on repairs, and general office duties.

EDUCATION:

College:

4 years Business Administrations UNAH

1982 - 1983 IBM SCHOOL HONDURAS

- Workstation Utility S/34

- Analysis and Design of WS

- Implementation S/34

- Advanced RPGII

- Basic RPGII

1981 - 1982 INCACYF HONDURAS

- Complete Program RPGII

1973 - 1979 INSTITUTO ALFONSO G. ZELAYA HONDURAS

Bookkeeping, Public Accounting (GED)

OTHER SKILLS: Fluent in Spanish, SAP, Microsoft office word, Microsoft Excel, WordPerfect, Word, Lotus 123, Windows, Dbase, Cobol, Typing; Magento, salesforce and five9 (telemarketing systems)

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