Customer Service Data Analysis

CW Christopher L. Wallace

Little Elm, TX ***** 903-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

SKILLS Compliance knowledge Compliance Monitoring

Internal Auditing Compliance Oversight

Excel Microsoft Word

Outlook Outsourcing

Salesforce

WORK HISTORY STAFFING/COMPLIANCE SPECIALIST 10/2018 to 10/2023 Vizient/Aya Healthcare

Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.

Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.

Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role. Streamlined the onboarding process for new hires, resulting in reduced time to productivity and increased employee satisfaction. Collaborated with manager to determine department's short and long-term hiring needs.

CORPORATE RECRUITER 01/2017 to 09/2018

SNI Companies

Improved candidate experience through timely communication, providing feedback, and maintaining transparency throughout the hiring process. Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits. Collaborated with various departments to define job qualifications. Worked closely with HR team to ensure smooth transition for new hires during onboarding process, including benefits enrollment and orientation sessions.

RECRUITER 01/2016 to 01/2017

Crossmark Retail Services

Responsible for finding qualified candidates to fill open positions Prescreen all candidates

Request important information to be handled and transferred to the HR department.

RECRUITER 01/2015 to 01/2016

Self-Opportunity

Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Coordinated schedules to arrange management interviews with applicants. Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Advertised job opportunities on social media platforms and job boards. EDUCATION High School Diploma

John Tyler High School, Tyler, TX

Completed Technical School Training with U.S. Air Force Reserve as an 12/2004 Administrative Specialist

Served time with Army National Guard as a Supply Specialist 12/2002 Obtained Basic Training and Advanced Individual Training Certificates 12/1999 from the U.S. Army in Food Service as well as 3 years active duty time

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