Customer Relations Costar Group
Resume:
Jevon Sanders
Apartments Researcher - Costar Group
Stone Mountain, GA 30087
********@*****.***
Accomplished work professional with years of demonstrated contributions toward the development
and
production of being a team player and collaborator. With strong interpersonal
communication, time management, and customer relations capabilities. Looking to obtain a position
within
this company, which will allow me to grow and excel. Affording me the opportunity to elevate, through
show
of positive work habits, while remaining career and goal oriented.
Authorized to work in the US for any employer
Work Experience
Specimen Accessioner
American Health Associates - Marietta, GA
February 2022 to Present
My duties as a specimen accessioner includes but are not limited to:
• Processing incoming samples, including identifying their origin and storing them in the correct location.
• Tracking the status of each sample by logging the date it was received and noting any significant
events that occur during the testing process.
• Communicating with clients to determine which tests are needed, when they should be completed,
and what results should be expected.
• Maintaining records of all samples received, processed, and stored.
• Coordinating with other lab staff members to ensure that testing procedures are conducted properly
and efficiently.
• Communicating directly with clients about the status of their orders and answering their questions
about procedures and results.
• Maintaining a list of available samples for future reference.
• Organizing and filing sample records such as test results, medical histories, or analyses of chemical
composition.
• Providing information about the availability and cost of testing services to potential clients.
Apartments Researcher
Costar Group - Atlanta, GA
June 2016 to July 2021
• Efficiently collected vacancy, rents, fees, discounts, unit-model mix and-property-level data for
properties in the multifamily asset class by calling as a representative of Apartments.com or CoStar
Research.
• Was able to accurately capture community details and maintain a directory of multifamily company
and contact information. Researched missing information and updated Enterprise in agreed timescales.
• Incorporated the use of research resources such as, CoStar Enterprise, Microsoft Excel, Google Sheets,
online search functions and other software applications to retrieve, research and input data.
• Gained exposure to building strong relationships and overcoming objections.
Verified data integrity and accuracy.
Community Caller
Costar Group - Atlanta, GA
March 2015 to June 2016
Conduct market research of apartment communities by capturing rental information for properties in the
multifamily asset class.
Input data into the CoStar database while maintaining a quality average above the quality control
metrics.
Actively pursued personal learning and development opportunities.
Entered data promptly and efficiently with a 95% accuracy rate.
Customer Service Rep
Teletech - Englewood, CO
October 2014 to May 2016
Delivering an exceptional customer experience across every channel, providing an integrated approach
to managing customer relationships that cuts across data silos, organizational boundaries and strategies.
Designing hundreds of strategies, redefined countless processes, analyzing millions of data records and
delivered significant financial impact for clients.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
Microsoft Engineering
Aptech Institute
1998
Princeton - Princeton, NJ
High school diploma or GED
Skills
• Metrics
• Telephone
• Goal-oriented
• Inventory
• Marketing
• retail sales
• Market research
• Research
• Customer service
• Laboratory Experience
• Data Analysis
Additional Information
Skills
• Able to focus and meet deadlines in a fast-paced
environment
• Strong communication and influencing skills; verbal
and written
• Goal-oriented, competitive and motivated by
performance-based metrics
• Ability to gather data professionally, accurately and
quickly via high-volume telephone and web market
research
Contact this candidate