Customer Service Branch Manager

TIM FISCHER

Lakeside, Ky ***** 859-***-**** ***************@*****.***

Summary

Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.

Skills

• Performance Reviews

• Sales Development

• Account analysis expertise

• Customer Service

• Interviewing and Hiring

• Employee Development

• Relationship building and management

• Business Development

Experience

Branch Manager 12/2021 to 04/2024

Cortech International Florence, KY

• Developed strategies to increase customer satisfaction and loyalty.

• Supported outside sales force in servicing and obtaining new business.

• Conducted interviews for temporary labor to fill vacant positions. Conducted drug test and background checks.

Lead Recruiter 08/2018 to 12/2021

Staffinders Inc. Florence, KY

• Conducted background checks on new hires to ensure compliance with company policies.

• Identified, screened, interviewed, and evaluated potential candidates for open positions.

• Developed and implemented recruiting strategies to attract qualified job applicants. Branch Manager 03/2015 to 08/2018

Trillium Drivers Solutions Cincinnati, Ohio

• Maintained Applicant Tracking System records of all applicants.

• Sourced and screened potential candidates for open positions.

• Reviewed resumes, conducted phone screens, and managed candidate pipelines.

• Sales and Payroll

Branch Manager 02/1998 to 02/2015

Custom Staffing Cincinnati, OH

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

• Reviewed resumes, conducted phone screens, and managed candidate pipelines.

• Organized career fairs and other recruitment events to attract top talent. Education and Training

Associate of Arts: Business Administration and Management 05/1996 Northern Kentucky Technical School Park Hills Ky

Custom

• Management experience with B2B sales, Microsoft Office, Excell, Excellent Customer Service, Accounts Payables and Receivables experience Grass Roots and On site experience. Staffing Software includes Avionte, Power Recruiter and Bullhorn.

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