Medical Assistant Customer Service

Yusimy Asuncion

Orlando, FL ***** 407-***-**** ***********@*****.***

Experience

MEDICAL ASSISTANT/ PHLEBOTOMIST 04/2024 - 07/2024

InnovaCare Health - Orlando, FL

Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Conducted EKGs, spirometry testing, as requested by the physician.

Performed basic laboratory tests such as urinalysis and blood glucose levels order of a physician

Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Documented notes during patient visits.

Cleaned and maintained medical equipment following procedures and standards.

Measured vital signs and took medical histories to prepare patients for examination.

Contacted pharmacies to submit and refill patients' prescriptions.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Responded to patient callbacks and phone-in prescription refill requests.

Administered medications under physician's supervision.

Conducted routine laboratory tests and sample analyses to monitor diseases.

Processed samples accurately and efficiently.

Provided excellent customer service while interacting with patients.

Performed venipuncture and other blood collection procedures according to established standards.

Collected samples from patients for laboratory testing purposes.

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician

Documented patient information into electronic medical records system.

Performed quality control tests on collected specimens.

Prepared specimens for transport to external laboratories.

Prepared charter of annual visit patient with order correspondence as different screening

MEDICAL ASSISTANT/ PHLEBOTOMIST 05/2021 - 04/2024

Advantage Medical Group - Orlando, FL

Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed

Conducted EKGs, spirometry testing as requested by the physician.

Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Administered injections, medications and treatments as directed by the physician.

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Documented notes during patient visits.

Responded to patient callbacks and phone-in prescription refill requests.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Contacted pharmacies to submit and refill patients' prescriptions.

Assisted back office patient processes to reduce office wait times.

Conducted routine laboratory tests and sample analyses to monitor diseases.

Collected, labeled and stored laboratory specimens properly prior to testing.

Administered medications under physician's supervision

Entered patient information and test orders into computer systems accurately.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Managed inventory of phlebotomy supplies and reordered stock as necessary.

Adhered to all healthcare regulations, including HIPAA and OSHA standards.

Processed samples accurately and efficiently.

MEDICAL ASSISTANT 03/2021 - 04/2021

Internship DNF Health care - Orlando, Fl

Skills

Data Entry

Calm Under Pressure

Dependable and Responsible

Excellent Communication

Flexible and Adaptable

Maintaining confidentiality

Performance at eCW 11 system

Performance at eCW 12 system

Performance at Athena one system

Procedure Assistance

Medical Terminology

Electronic Medical Records

Electrocardiography (EKG)

Venipuncture Expertise

Summary

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients.

Experienced Phlebotomist bringing many years of experience. Expert in venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques.

Education and Training

The Lighthouse Medical Academy - Orlando, FL

Medical Assistant, 05/2021

The Lighthouse Medical Academy - Orlando Fl

12/2020

Economic Technician - Ciudad Habana Cuba Some College (No Degree)

Certifications

Medical Assistant

Phlebotomist

Languages

Spanish

English

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