SALES REP
Resume:
Frankie
Addington Frankie Addington
Fayetteville, AR 72704
***************@******.***
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Experience
Springdale Tractor Co / Kabota Equipment Sales
**** - *****NT, Springdale, AR
Average 4.5 Million in annual gross sales.
Springdale Tractor Co/Service Manager
2014 - 2021, Springdale, AR
Profitably led, directed, and oversaw the Service Department. Managed service operations within the dealership to maximize return on investment through optimizing the Service Department’s processes to ensure internal and external customer satisfaction. Grew profitable service labor sales, exercised disciplined expense control, trained and retained outstanding talent and effectively engaged departments.
● Consistently generated over 30% net profit
● Consistently maintained operating expenses below 40%
● Managed and led a team consisting of a Shop Foreperson, eight technicians, two service advisors, and three delivery drivers
● Managed all shop facility assets, tools, delivery assets, and facility rolling stock equipment totalling over $400,000 in value.
Grand Lake Kabota/ Service and Parts Manager
2005 - 2014, Grand Lake, OK
Responsible for ensuring that the field and shop technicians performed their work safely and with the highest level of quality and proficiency in the industry. Managed and led the service and parts administration team to achieve company goals and objectives. Communicated with customers pertaining to all Service and Parts Department needs, services, opportunities and concerns. Created and maintained a work environment that the highest regard for employee and customer satisfaction through with a high return on investment was realized. Scott Equipment Co. / Technician,warranty clerk,Service Mgr 2002 - 2005, McGhee, AR
-Shop Service Tech - Responsible for diagnosing and repairing various types of agriculture, lawn and turf, and construction equipment.
-Warranty Administrator- responsible for warranty claim documentation and claim review or submission, as well as, monitoring and reporting warranty claim reimbursement.
● Established and maintained accurate and timely warranty claim submissions and reviews.
● Improved efficiency or warranty claim and review process.
● Identified and implemented KPI’s for improving reimbursement Robco, Inc., Estell Tractor. / Kabota Technician
2000 - 2002,
Responsible for repairing customer equipment (Agriculture, lawn and turf, and ㅡ
Education
construction) in a shop environment, performed unit ready inspections, assisted with equipment pickup/return, organized, and assisted in the unloading of trucks. J.A. Riggs Caterpillar / Field Service Technician, Office Mgr 1990 - 2000, Fort Smith, AR
-Serviced in a key role as it related to J.A. Riggs Caterpillar’s business development initiatives. Managed service truck, as well as, related parts inventory and tools, supporting numerous key accounts in are of operation.
● Assessed the environment and scope of work at various customers’s locations to determine the safest way to proceed
● Evaluated and diagnosed equipment to determine needed repairs
● Discussed evaluation with customers while providing quote information and estimated time for repair
● Communicated with Parts Department to order and obtain quote information
● Followed customer direction according to their wishes on what they did and did not want to be completed on their equipment.
● Planned and organized daily workload based on service calls and parts availability
● Completed time records detailing job, scope or work, and accurate hours
● Minimized lost hours
E.A. Martin Caterpillar. /Service Writer, Truck Engine Repair Shop Supervisor
1988-1990, Lowell, AR
Served as nucleus for numerous customers and three separate internal departments. Developed teamwork in order to bring all agendas to one profitable and logistically sound resolution satisfying customers’s equipment repair requirements Northwest Technical Institute
1988
Caterpillar Service Training Courses
Caterpillar Leadership Courses
Spader Management
Kabota Technical Training
Kabota Management Training
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