Customer Service Engagement

Abbygayle Brown

* ********* ***** *** *******, Portmore ST. Catherkne JAMAICA 876-***-**** *********@*****.*** About Me Detail Info

Summary

Building strong customer relationships, driving brand loyalty, and increasing customer engagement while improving sale volume.

Education Caribbean examination council CXC

Caribbean examination council CXC

Integrated Science 2

Experience Advantage Communication

Feb 2023 - Dec 2023

Customer Service Reprentative

Advise customers regard policies and procedures

Give information regarding promotions and specials Calculate ticket cost

File ticket regarding customer complaint

Aid in sale and peocesding of airplane ticket

Ibex Global

March 2022 - Jan 2023

Customer Service Reprentative

Track customer order

Create ticket for customer dispute

Provide customer with service detail

Promote premium service

Escalate customer request

Megamart

Feb 2021 - Feb 2022

Customer Service Reprentative

Create customer orders

Make beverage such as drinks and smoothies

Keep track of stock

Aid in customer quirey

Do in store promotion and meechandising

Skills Critical thinking, Negotiation skill, Active Listening, Probing, Emotional Inteligence,

Interest Reading, Watching movies, Listening to Music, Traveling Languages Native English Speaker

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