Case Manager Management
Resume:
Chiaka Hodge
***********@*****.***
Seeking a position within your agency to match my qualifications and experience.
Professional Summary:
Experienced Case Manager and Senior Probation and Social Services Officer focused on improving the livelihood of clients seeking help.
Noted for exceptional problem solving and communication skills.
Successful track record of thoroughly evaluating client’s circumstances and
initiating corrective action in the helping process.
Highlights: Aid in monitoring the process of clients.
Assist Parolees in securing Jobs and other necessary resources to reintegrate into
society.
Compile and analyze Magistrate’s and Hight court reports.
Apply Strong problem-solving skills in different situations.
Public relations skills.
Experience: Case Manager Housing Solutions of New York-June 2023 to present.
-Providing Case Management Services and other services to clients living in the
shelter
-Maintain case data for all clients.
-Conducting Intake, initial skills assessment, providing case management and conducting referrals for permanent housing placements.
-Screening potential clients for program enrollment and orienting clients to the program and describing program objectives.
-Conducts initial intake assessments. Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals.
-Provide client with independent living plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.
-Tracks and monitors participant progress. Oversees weekly follow-up via one-on-one sessions.
- Follow up with participants through mentoring and counseling. Meets with participants to address issues, challenges, and successes to strengthen client’s capacity for long term self-sufficiency.
-Maintains confidential case records for all clients.
-Refers clients for Job development for subsequent employment if appropriate.
-Participate in ongoing education and professional development through courses seminars and other in-service training in areas of services for the homeless, cultural diversity training, supportive counseling, and workforce.
-Provides monthly service outcomes information and supporting documentation to supervisor for reporting purposes as required by funding agencies.
Senior Probation and Social Services Officer (Guyana)
2017 – March 2023
--Managed the daily operations of the district offices
--Assist in providing training for new officers
--Facilitated district meeting to build morale and discus goals and challenges
--Resolved clients and employees issues using strong problem-solving skills.
-Refers clients for Job development for subsequent employment if appropriate.
-Participate in ongoing education and professional development through courses seminars and other in-service training in areas of services for the homeless, cultural diversity training, supportive counseling, and workforce.
-Provides monthly service outcomes information and supporting documentation to supervisor for reporting purposes as required by funding agencies.
Probation and Social Services Officer March 2007- 2017
--Compile and deliver reports for the courts
--Provide Supervision for parolee and probationers
--Provide counselling in Matrimonial, family welfare and child welfare matters.
--Maintain case data on all Clients.
Training: --Gender and Development training, Drug treatment Court training, Training for duty
bearers.
(IOM), Training in report writing and effective communication, HIV care and counselling, serious incidents reporting training, Incident reporting, and Home Application
Education: – Bachelor of Social Science in Social work.
University of Guyana
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