Construction Manager Customer Service

CINDY MCDONALD

Prosper, TX ***** 214-***-**** ****.*********@*****.***

Professional Summary

Experienced professional dedicated to contributing to the growth and profitability of an organization. Motivated by challenges and driven to advance my career and be rewarded for achievements. Strong background in construction and management, eager to utilize expertise to drive success for the company.

Skills

Subcontractor Management

Change order management

Cost Estimation

Scheduling and Coordination

Hyphen Brix/BuildPro

Knowledgeable in construction safety

Problem-solving aptitude

Permit acquisition

Materials Procurement

Codes Compliance

Contractor Oversight

OSHA Compliance

Vendor Relationship Management

Work History

tion 08/2022 to Current

City Park Developments Inc – McKinney, Texas

Oversee the development contractor including budgets, engineer and city meetings Recruit, manage office and filed staff for vertical construction Oversee bidding process, subcontractors, negotiations, cost control Work directly with Architecture to value engineer products Build / design / manage templates within Build Pro Currently overseeing 60 mil

New start-up company

Develop and monitor standards of quality construction. Area Construction Manager 09/2021 to 08/2022

MI HOMES GROUP LTD – Lewisville, Texas

Maintain responsibility for profitability of homes being built in assigned communities and manage all cost by reviewing field purchase orders

Oversee field operations, production times, and quality control Director of Construction

Make sure all homes are built per contract

Ensure communities meet all safety and OSHA standards Assist Construction Managers with any scheduling or subcontractor issues Visit communities weekly and meet with all construction team Senior/Lead Construction Manager 08/2018 to 08/2021 MI HOMES GROUP LTD – Lewisville, Texas

Plan review, budget review, recruit new trade base Oversee all construction and customer relations in the assigned community Maintained highest level of quality and customer service Builder of the year

Nominated for McSam award.

Construction Manager Custom Homes 04/2018 to 08/2018 Our Country Homes – Hurst, Texas

Overseeing construction and warranty of all homes within assigned community Hiring, negotiating, scheduling, and coordinating contractors and suppliers to maintain profitability along with great overall production

Review all new plans and changes to existing ones

Walk jobs to verify quality, consistency, and overall standards Interact with architects, engineers, and city building officials to ensure proper code enforcement.

Construction Manager / Lead Builder 03/2013 to 04/2018 William Morgan Custom Homes / Grand Homes – Dallas, Texas Plan review, budget review, recruit new trade base Train, supervise builder in training

Manage / oversee all construction and customer relations Supervise the construction of 650,000 to 4 mil homes in Hills of Kingswood Maintain a high level of customer service from the sale of home through the complete construction process

Enforce higher standards for a superior quality home Customer service excellence awards on 100% of homes built and Customer service excellence 5 STAR for entire company.

Catastrophe Adjuster 01/2012 to 02/2013

Pilot Catastrophe Services – Multiple Locations

Licensed in 9 States working as a catastrophe adjuster on the front end of the storm Worked Hurricane Sandy from Maryland to New York holding full property / casualty license through State Farm.

Senior Construction Manager 11/2009 to 12/2011

Sterling designs Inc. – Plano, Texas

Oversee new construction and remodel of high end 650,000 to 8 mil luxury homes in Plano and Frisco area

Bid starts, hire and place new trades and vendors

Establish Scopes of work for each trade base

Coordinate architects and future homeowners to establish a bases of build to suit Oversee warranty of all residential communities.

VP of Construction 01/2008 to 08/2009

L F I . LeBlanc Family Investments – Plano, Texas

Bid, Estimate and Oversee all New and Re-Model projects Coordinate with vendors and trades for construction completion timelines Audit and review previous and present contracts

Negotiate and hire all trades and vendors for all projects Review, audit and verify billing related to construction Met with architects, designers, and contractors as necessary to facilitate changes in a timely manner

Oversee construction managers throughout metroplex. Construction / Production Manager 08/2003 to 01/2008 Criterion Homes LTD. 1 – Plano, Texas

Overseeing construction and warranty of all homes within multiple communities Hiring, negotiating, scheduling, and coordinating contractors and suppliers to maintain profitability along with great overall production

Review all new plans and changes to existing ones

Walk jobs to verify quality, consistency, and overall standards Interact with architects, engineers, and city building officials to ensure proper code enforcement.

Construction Manager 11/2001 to 08/2003

Grand Homes – Dallas, Texas

Scheduling and coordination of contractors and suppliers to maintain forward movement of construction in a timely and profitable manner

Maintain excellent overall production

Walk jobs to verify completion, quality and/or determine necessary punch Interact with inspectors and other city officials to ensure all jobs are permitted and built to code Negotiations with contractors regarding base price and extras Verify, code and process invoices for payment

Achievements and awards: Builder of the year 2002; Quality Home of the year 2002; as well as over 40 more awards for customer service and production. Owner/Operations Supervisor 04/1996 to 05/2001

Capital Services & Capital Construction & Excavation – Plano, Texas Supervised bidding of plumbing, electric and underground utility work, as well as scheduling, monitoring and assessing all company productivity

Coordinate and schedule production with all necessary parties to insure timeliness, safety and profitability

Walk projects for safety or code violations and schedule necessary punch Review, code and process bills for payment

Process and approve payroll

Enforce collection efforts and/or file liens

Review budgets and profitability reports in order to detect trends and/or implement changes Achievements and awards: Contractor of the year for 1997 and 1998 (City of Austin) Superintendent / Production Manager 09/1993 to 04/1996 Cavalier Homes – Texas

Responsible for scheduling and coordinating of contractors and suppliers to maintain forward movement of construction in timely and profitable manner Walked jobs to verify completion and/or determine necessary punch Interacted with inspectors and other city officials to insure all jobs were permitted and built to code

Negotiations with contractors regarding pricing

Verified, coded and processed invoices for payment Advanced to Production manager within eight months of employment.

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