System Administrator Computer Science
Resume:
Fartoon Mohammed
*******************@*****.***
Summary
Dedicated Salesforce System Administrator with a strong background in managing all aspects of Salesforce environments. Proven ability to create custom objects, develop automations, and design reports and dashboards that drive efficiency and support business goals. Skilled in leading training sessions to ensure team members are proficient with new tools and processes. Experienced in configuring laptops and onboarding new employees seamlessly into the digital ecosystem. Currently pursuing a Bachelor's degree in Computer Science and a Google Professional Cybersecurity Certificate to expand my technical expertise and enhance my capabilities in security management. Education
Bachelor of Science in Computer Science, Professional Computer Science Concentration Middle Tennessee State University - Murfreesboro, TN GPA: 3.7/4.0
Expected Graduation: [05/2024]
Certifications
• Google Professional Cybersecurity Certificate (In Progress) Skills
Technical Skills
• Salesforce System Administrator
• Project Management
• Product Managment
• Process Automation
• Data Analysis
• Security Managment
• User Management
• Change Management
• Application Installation
• Security Audit, Risk Assessment, Incident Response
• Manage common security threats, risks, and vulnerabilities
• IT Services and Digital Tools Support (Microsoft Office 365, Teams, SharePoint)
• Employee Onboarding/Offboarding for Digital Services
• Development and Delivery of Technology Training
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Technical Knowledge of Computer Systems and Hardware Components
• Familiarity with Operating Systems (Windows, macOS)
• C++ Programming Language, Software Engineering Principles, Fundamental Data Structures
Soft Skills
• Leadership and Training Experience
• Excellent Analytical and Problem-Solving Skills
• Attention to Detail
• Effective Written and Verbal Communication
• Strong Organizational Skills
• Ability to Work Independently with Initiative
• Self-Learning: Effectively self-educate and adapt to new technologies and methodologies. Proven ability to independently master complex systems and tools. Professional Experience
Catholic Charities
System Administrator/Digital Services and IT Specialist Intern 05/2024 - 8/2024
• Administered and optimized the Salesforce environment, including creating custom objects, automations, and workflows to streamline processes and enhance operational efficiency.
• Developed comprehensive reports and dashboards, enabling data-driven decision- making.
• Implemented validation rules to maintain data integrity and compliance.
• Provided technical support for Salesforce, Microsoft Office 365, Teams, and SharePoint.
• Led training sessions for new employees, ensuring smooth onboarding and effective use of digital tools.
• Set up and configured laptops for new employees, integrating them into the company domain.
• Managed user permissions and license assignments to ensure appropriate access and security.
Amazon Fulfillment Center
Associate
06/2021 - 05/2022
• Managed product reception using computer terminals and handheld scanners, ensuring accurate inventory tracking.
• Collaborated with team members to exceed daily production targets.
• Oversaw incoming materials, optimizing inventory processes and maintaining high standards of accuracy.
Assurant
Material Processor
02/2023 – 05/2023
• Performed system updates and maintained product quality standards.
• Created and managed documents and reports using Microsoft Word.
• Conducted quality inspections of received items, ensuring adherence to company standards.
• Demonstrated reliability and consistency in meeting job responsibilities.
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