Customer Service Representative
Resume:
Michael Randolph
Cleveland, OH *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Roofing
Roof management-Cleveland, OH
April 2024 to Present
Fixing a repairing roofs and waterproofing
Customer Service Representative
Planet Fitness-Cleveland, OH
January 2024 to March 2024
Cleaning the building and helping customers
Enterprise Service Agent
Enterprise Holdings-Cleveland Heights, OH
October 2021 to December 2023
Transporting vehicles
Cleaning vehicles
Shuttle Bus Driver
Community Bus Services-Cleveland, OH
January 2023 to April 2023
Transporting k-8 either on van or bus
Order Picker
American Seaway Foods-Bedford Heights, OH
May 2021 to June 2021
Picking orders to be shipped to stores
Freight Team Associate
The Home Depot-Cleveland, OH
February 2021 to April 2021
Moving and placing store products
Bed Inspector
White Dove Mattress Factory-Cleveland, OH
September 2020 to November 2020
• Followed technical instructions
• Discerned quality of parts and materials used in production.
• Inventoried parts and tools used in the assembling process
• Followed company procedures and directives
• Tested finished products for defects
• Maintained the tools used to create products
• Kept an inventory of all merchandise exiting the warehouse
• Identified any missing, lost or damaged materials and immediately notify the supervisor
• Ensured that all the merchandise was safely and securely packaged and labeled for shipping
• Managed all merchandise with appropriate care
• Assisted with training of newly employed workers
• Scanned labels to ensure products were shipped to the correct destination US Army
United States Armed Services-Fort Drum, NY
August 2018 to June 2020
• Completed 14 weeks of One Station training which included Advance Individual Training
• Served as an Infantry Team Member working several positions
• Accounted for and secured sensitive military equipment.
• Instructed and trained military personnel
• Supervised a team of 3-4 members
• Handled stressful situations by organizing attack and defense postures
• Upheld safety protocols in all performed tasks with no injuries or negative results
• Discharged honorably June 2020 with multiple Army Achievement Awards including a First Aid Certification
Education
High School Diploma
Washington Park School of Environmental Studies - Cleveland, OH August 2014 to May 2018
Skills
• Army Service Ribbon
• Army Achievement Medal
• Management
• Quality Inspection
• Time Management
• Order picking
• Training & Development
• Cleaning (2 years)
• Cash Handling (2 years)
• Leadership Experience
• Delivery driver experience
• Quality Control (1 year)
• Global War on Terrorism Service Medal
• Employee evaluation
• Sales
• Assembly
• Military Experience
• Inventory Management
• Manufacturing (2 years)
• Management (2 years)
• Problem Resolution
• Shipping & receiving
• Expert Marksmanship Badge w/ Riffle Bar
• National Defense Service Medal
• Stocking
• Retail sales (2 years)
• Cleaning maintenance
• Military Operations
• Cash handling (1 year)
• Packaging
• Store management (1 year)
• Box truck
• Stamping press
• Mobile devices
• Quality control
• Freight
• Leadership
• Manufacturing
• Driving
• Mobile devices
• Training & development
• Sales
• Customer service
• Commercial driving
• First aid
• Bus driving
Certifications and Licenses
Peace Officer Certification
Flagger Certification
Scissor Lift Certification
Guard Card
Driver's License
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