Customer Service Quality Assurance

Nancy Knowles-Siddall

773-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

As a highly skilled professional, I possess a diverse background in customer service and new hire education sessions. My commitment to maintaining the highest level of confidentiality in all communication areas and my ability to adapt to new programs and challenging processes set me apart as an asset to any team.

AREAS OF EXPERTISE

●Raiser’s Edge, Microsoft Office Suite, Adobe

●Project Management

●Budget Management

●Conflict Management

●Quality Assurance

●Recruited New Vendors

●Communication

●Strategic Planning

●Developed Work Plans

●Cultivate Client Relationships

●Identify Areas of Company’s Growth

PROFESSIONAL EXPERIENCE

Work While, Chicago, IL Warehouse Associate 06/2022-03/2024

Proficient in operating equipment such as Toyota Model 8FGU25 Forklifts and hand-operated pallet jacks. Prepare inventory for shipping by scanning labels. Requisition and store shipping materials and inventory to maintain stock.

University Of Chicago, Chicago, IL Community Service Officer 03/2020-8/2023

As a community service officer, I thoroughly understand relevant equipment, policies, procedures, and strategies to promote effective security operations for protecting people, data, property, and institutions. My ability to monitor the daily activities of staff, students, parents, and volunteers for school functions and events, perform routine checks in and around all the school buildings and grounds, and analyze data and information to assist in investigating incident reports make me an invaluable asset.

Allied Universal Security Services, Chicago, IL Security Officer 06/2015-03/2020

My proficiency in relevant equipment, policies, procedures, and strategies to promote effective security operations for protecting people, data, property, and institutions, combined with my ability to provide information to supervisors, co-workers, students, and visitors by telephone, in written form, email, or in person, and to review information from materials, events, or the environment, make me an ideal candidate for this role.

A-Pro Temps, Chicago, IL Assistant Trainer, Inbound Call Center 12/2013-11/2018

My ability to effectively service over 250 inbound calls, record customer interactions or transactions, and handle inquiries or complaints from customers, combined with my experience in training new employees daily on city-wide setup and breakdown procedures of election polling locations, and recruiting new vendors and routinely performing quality assurance to cultivate client relationships make me an ideal candidate for this role. "I establish and maintain robust client relations by developing and executing strategic budget and project management plans.

EDUCATION

The Odyssey Project, Chicago, IL 9/2018-10/2019

Certificate in Humanities Bard College Clemente

Harold Washington College, Chicago, IL 6/2012–3/2014

Concentration – Business Management

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