Business Development Team Lead

A Director of Project Strategy & Management Business Development &

Team Lead extremely motivated to constantly develop skills and grow professionally with confidence in abilities to facilitate any situation. Complete involvement in the project with Management Planning for Operations Execution are skills that enable workflow and prioritization of needs. Acts as a trustworthy facilitator, collaborating with teams through mentoring, coaching, and creative/critical problem solving. Always innovating and open-minded with creative resourcing and industry awareness. Stages experiences/ processes/ project engagement with interesting ideas for impactful improvements.

Well-versed in leadership and fair- minded using vast experience with managerial and leadership developed skills. Establishing needed processes and projects to enhance not only the customer’s experience but motivate peers to perform with the outmost efficiency and clarity of purpose. Actively listening, empathetic, and willing to put self in the position of learning new and better techniques for engagement and management. Leads by example. Dependable and passionate with extraordinary persistence to create synergistic results in any environment. Expands growth potentials by working with an excellent ability to adapt to needed circumstances. Results oriented and a relationship builder with an eagerness to operate with top levels in the leadership positions. Full time, hybrid and\or remote considered.

Dedicated. Collaborative. Relational. Authentic. Trustworthy Jeanine P. Black

Vice President / Director of Strategy & Communications Public Relations Marketing

Project Managed for AT&T and successfully completed $933-million- Avaya Voicemail conversion project for end-of-life platform with no outages on time and on budget to new AT&T voicemail product line.

President Club for highest sales 196% of quota of Voice and Data new business.

Grew sales territory from 35% to 235% of target.

Sales Long Distance Specialist sold 330% of quota largest in business unit at $270,000 in reoccurring revenue per month for 3 years.

Certified: Six Sigma in partnership with AT&T University AUGUST 2012 completion.

Awarded: 6 Service Awards for Customer service from our VP at AT&T. TECHNICAL SKILLS SOFTWARE PROGRAMS

ACCOMPLISHMENTS CERTIFICATIONS AWARDS

PROFESSIONAL EXPERTISE PROFESSIONAL SUMMARY

PROFESSIONAL SKILLS

EDUCATION

Project Management Optimization

Product Management

Process & Partnership Development &

Implementation Strategy

Key Client Service & Account

Management

Sales & Sales Management

Customer Service Delivery

Team Development Relationship

Building

Change Management

Large Scale Initiatives

Issue Management

Communication Skills Written and

Oral Internal & External

Problem Solving Critical Thinking

Cross Functional Collaboration

Sales Technique & Upsell

Leadership Team Player

Strategic Project Vision

Customer Client Engagement

Remote Team Management &

Leadership

Partnership Engagement

Building Relationships

Strategic Thinking

Mentoring Teaching Coaching

Trusted Advisor Clients & Team

Team Organization International &

Domestic

Vendor Management

Time Management

Six Sigma in partnership with AT&T

University AUGUST 2012 completion

812-***-**** ************@*****.*** Linkedin.com/in/Robert-woods-a02659216 Evansville, IN 47712

SKILLS: Circuit ordering, circuit test and turn up, product management, Local Exchange Carrier vendor management, voice and data equipment ordering, implementation, billing, construction cabling permits, dispatch, install, contracts, and billing.

SOFTWARE: Tirks Circuit Inventory, Universal Service Orders, Circuit Manager, and Instar.

MS OFFICE: Word, Excel, Outlook, PowerPoint, SharePoint, Access

SOCIAL MEDIA: Facebook, Instagram, Twitter, LinkedIn, TikTok

COMMUNICATION: Microsoft Teams, Yammer, Zoom, ChatGPT

CREATIVE: Photoshop Accounting: Salesforce, QuickBooks

HRIS: Workday

Robert B. Woods, J r .

Senior Executive Project Manager

EXPERTISE

VOLUNTEERING COMMUNITY

Franklin St Association Evansville IN.

Current

AT&T Pioneers Evansville IN. Current

Golfmoor Youth Baseball Evansville IN.

Current

Highland Youth Baseball Evansville IN. &

Howe Youth Football Evansville, IN.

Current

Robert B. Woods PAGE 2

AT&T Evansville IN 2002-Current

ATT Specialist Network Support June 2018 - Current

Oversee projects for AT&T Global Service Delivery Division handling purchased AT&T products for customers.

Execute emergency or high value clients resolution of problems or equipment installation.

Partner with senior leadership delivering solutions as directed by presidential or vice-presidential approval.

Coordinate with executive leadership for sales, design, and legal direction.

Fulfill planning and dispatch.

Orchestrate permits and contract management.

Supervise test, turn up, and repair with vendors

Collaborate with product management and orders.

Interface with programmers and product management.

Facilitate controlled introduction and automation

Monitor inventory and special projects chosen by executive leadership.

Manage external affairs.

Supervise completion of missed escalations Provide assistance with disconnects errors.

Aid in revenue acceleration situations.

Be on call and ready for natural disaster assistance. Served Lead Project Manager Role

Facilitate complete order management throughout departments for processes and procedures.

Demonstrate working competency in Technology, Network Architecture, and actual working facilities.

Monitor Internal milestones & project completion dates.

Implement project / process management, project installation and support.

Manage processes for accurate and appropriate delivery of need, systems, and products.

Coordinate tracking through MS Chat.

Execute immediate needs for collaboration throughout the departments.

Attend to legal probabilities through Legal department Contracts, Construction, and Engineering.

Maintain collaboration for software product testing & system testing.

Supervise dispatch units for installation of actual circuits.

Manage trouble shooting during the installation process.

Add new technical writing and documents for projects.

Ensure Telecom’s regulatory environments are up to date and delivered.

Drive partnership, effectiveness, reliability, trustworthiness, and loyalty.

Secured $50+M in last 5 years.

AT&T Specialist Network Aug 2012 - May 2018

Served as Internal Systems Subject Matter Expert system applications.

Provided training.

Worked with New Product Processes Prototypes.

Executed Testing.

Mentored and Managed Off Shore Teams overseas.

Sales and Service Manager Customer Relations Jan 2009 - July 2012

Managed $933 million voice mail conversion project for all residential and business customers switching from end-of-life software to new AT&T Digital Voicemail.

Managed & monitored ordering and installation of new services with after-hours transitions.

Executed Design.

Performed Installation and turnup.

Received awards for project milestones with zero out of service casualties. AT&T SBC Sales Support Manager Jan 2005 - Dec 2008

Led Team Executed Pre-Sales. Contracts to legal department.

Designed Implementation of Service Sold.

Monitored Billing.

Performed Test and Turn up of coordinated installations.

Achieved Indiana AT&T ranking by reducing cycle time 50 percent and increasing revenue by 125%. AT&T SBC Sales Engineer Jan 2004 - Dec 2005

Designed, Researched, and Implemented new & existing Voice & Data services for local & long-distance customer.

Achieved number 1 ranking for sales and service performance criteria for team Indiana 2005. SBC Ameritech 2002 - 2004

Sales Long Distance Specialist Oct 2003 – Jan 2004

Achieved 330%+ of sales quota.

Sold largest contract in business unit bringing in 270K per month for 3 years. SBC Sales Manager Jan 2002 - Oct 2003

Served as Business Solution Consultant for Data, Voice, and Customer Premise equipment.

System produced between 70K-500K in annual revenue. WORK EXPERIENCE

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