SCCM Intune Configuration Manager

Eric Tucker

Microsoft Intune System Center Configuration Manager Desktop Deployment LII Engineer

Stone Mountain, GA 30088: *************@*******.***: 470-***-****

Profile Summary

• A+ Certified - Comp TIA

• Microsoft Intune, System Center Configuration Manager Desktop Imaging and Application Deployment

• Experience with Cloud Services, MDM & MAM, LAN/Network Connectivity issues, TCP/IP, and Wireless Support

• Proficiency with Internet technologies, search engines, databases, and web browsers.

• Experience OS platforms: Windows 10 Windows 11 Apple Mac OS X Mountain Lion

• Microsoft Office 365 Word, Excel, Outlook and PowerPoint

• Created knowledge base documents using Microsoft SharePoint

• Experienced in a help-desk environment providing network support including new user set-up and off boarding users

• Fast learner that quickly grasps concepts related to all aspects of PC's.

•Authorized to work in the US for any employer

Work Experience

Varian Siemens Healthineers Company

3290 Northside Parkway NW. Suite 400, Atlanta, GA 30327

September 2023 - Present

Desktop Support Specialist

Utilize Service Now Ticketing System to collect and verify user information, document the problem, analyze and record troubleshooting steps.

Perform Windows 10 Refreshes using SCCM and Microsoft Intune on Dell Latitude Laptops

Troubleshoot and Repair SCCM Agent / Configuration Manager

Microsoft Intune & Autopilot Windows 10 image building and troubleshooting

Sync user accounts group policy and company portal software installation

Troubleshoot Software Center and Company Portal Error

Install Windows 10 using usb bootable drive & BIOS configuration and update

Conduct Varian Hardware Inventory Management Check

Manage Dell Laptop Refresh Project

Provide remote troubleshooting support using Microsoft Teams and Quick Assist

Assist users with Modern Day Workplace Rollout migration project using Intune & Autopilot

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Perform Software Center and Company Portal App Installs

Perform Druva Backups and One Drive Data Back up troubleshooting

Okta Verify MFA troubleshooting and assistance

Zscaler VPN Troubleshooting

Bitlocker Encryption Recovery Troubleshooting

iPhone and Ipad Intune Enrollment Configuration

Install Microsoft Windows and Dell Command Updates

Asset Management Track and Manage Varian Out of Warranty Systems for disposal

Serves as company liaison with customer on administrative and technical matters for assigned projects.

Active Directory Managing User Accounts on Varian Network

Troubleshoot Windows 10 OS, Microsoft Office 365, Adobe Reader, Google Chrome MS Edge

Participate in weekly Microsoft TEAMS meetings and Project Migration Rollout meetings

Demonstrate Professional Work Ethic

Avalon Health Care

206 2100 W. Salt Lake City UT 84116

July 2022-March 2023

IT Support Engineer: Remote

Utilize Kace Ticketing System and to collect and verify user information, document the problem, analyze and record troubleshooting steps.

Active Directory Setup/Modify/Disable/Perform Password Resets/Move Accounts to the appropriate OU for Existing and New Employees

Troubleshoot any technical issues related to Windows 10 Windows 11 & Microsoft Office 365

Create Email Accounts & Add License using Microsoft Office 365 Administration Console

Provide Site access to Sharepoint Users using Sharepoint Admin Console

Provide Workspace access & Create Accounts using Power BI

Create/Modify/Disable Point Click Care Accounts as it relates to user access

Grant access to Pointe Click Care Users that need access to Personal Healthcare Records

Verify the identity of each user to ensure proper authorization of sensitive data is handled correctly according to the company policies and procedures

Troubleshoot software related issues as it relates commercial applications and In-house healthcare applications

Troubleshoot VPN, Wifi access, MS Office 365 Email, MS One Drive, Internet Browsers and Network Login related issues

Configure/Troubleshoot HP Network/Local Printers and Copiers

Provide Remote tech support using Connect Wise

Troubleshoot Avalon Facility Network Outages using Nagios Network Alert System

Ping Modems, Firewalls and Disaster and Recovery Laptops using MSDOS

Report and Follow Escalation process to notify management and network team of down hardware equipment or outages at Avalon Rehabilitation Facilities

Contact ISP's as it relates to Outages or Connectivity issues

Collaborate remotely during Team Meeting using Microsoft Teams

IBM

AECOM

1360 Peachtree Street, NE, Suite 500

Atlanta, GA 30309

November 2021-March 2022

Kyndryl Project

L2 SCCM Window 10 / Office 365 Deskside Support Engineer

Utilize Service Now Ticketing System to collect and verify user information, document the problem, analyze and record troubleshooting steps

SCCM 2012 console Desktop Migration Application Deployment

Windows 10 Troubleshooting, Repair and Upgrade

Install Applications using Software Center or Software Library

Dell Laptop and Desktop PC Troubleshooting Upgrade and Migration

Backup Data/Restore User Data

PC Asset Inventory Tracking

Microsoft Office 365 Outlook Troubleshooting and Repair

Ship new and replacement DELL hardware

Active Directory manage Users and Computers on AECOMS Network

Reset, Disable, Lock Network User Passwords

Remote Tools: Bomgar, Remote Desktop, Quick Connect

Install, Remove, Upgrade AECOM In-House or Commercial Applications

SCCM Windows 10 Support Engineer

West Rock Inc

3169 Holcomb Bridge Road Norcross GA 30071

July 2019 – July 2021

Utilize Service Now Ticketing System to collect and verify user information, document the problem, analyze and record troubleshooting steps

SCCM 2012 console Desktop Migration Application Deployment

HP EliteBooks Dell Laptop and Desktop PC

Windows 10 In-Place Upgrade or PXE Deployment

Microsoft Office 365 L2 Support

Backup/Restore user data

Configure Local and Network Printers

Install applications or Windows 10 from Software Center

Analyze SCCM Client Logs: SMSTS, CCMSETUP, App Discovery Log

Deploy Configuration Manager Agent from SCCM 2012 console

Utilize Client Center for Configuration Manager

Remote Tools: Remote Desktop, GoToAssist and Remote Assistance

Server Hardware Support Technical Solutions Specialist

HPE-Hewlett Packard Enterprise

5555 Windward Parkway, Atlanta Ga 30004

September 2016 - April 2019

Utilize Sales Force Ticketing System to collect and analyze pertinent information from the customer environment, document the problem, create action plans, resolve customer issue

Provide a solution in HPE support database.

Confirm the identification of network, host and operating system issues.

Resolve hardware break-fix issues for HPE Proactive Care contractual clients.

Support HPE and VMware ESXi 6.0 HPE–VMware networking solution servers, One View 3.0 for VMware VCenter, Storage

Provided server hardware support for ProLiant ML Tower Servers, DL Rack-Mount Servers and Blade System server blades running on HPE Blade System with VMware through to obtain driver downloads, certification and support information.

Confirming the customer server was running latest Service Packs and Security releases from VMware.

Troubleshoot hardware break-fix related issues on HPE storage devices such which has the all-flash Hybrid arrays, Midrange and Enterprise, entry level storage capabilities

Troubleshoot Ethernet, Fiber Channel FCOE HBA Adapters

Assisted with the generation of diagnostic reports such as AHS, VM Support Dump, SOS log reports, c7000 Enclosure logs to troubleshoot and gather data for immediate customer resolution

Make recommendations on replacement HPE Proliant DL,SL,ML and Blade system sever parts

Deskside Support - VMware Desktop Administrator

Worldpay 600 Morgan Falls, Atlanta, GA

February 2015 - July 2016

Deskside Support Level II Engineer\Desktop Virtualization Admin VMware

• VMware View Horizon 6, Mirge Deployment Server, VSphere Admin, Vmware Client

• Manage VDI Desktop Golden Images, Take Snapshots and Recompose Desktop Pools

• RES Software Workspace Manger Console Administrator - Persona Desktop Management

• RES User Management, Drive Mapping, Folder Redirection

• RES Application Management, Capturing, Configuring and Updating

• ChangePoint Ticketing System-Resolve Trouble Tickets and Access Request Tickets

• Deploy Coporate OS images to Desktop PCs and Laptops using VMware Mirage Console

• Install and Manage Checkpoint Security Media Encryption Software

• Install & Configure PGP File Encryption Software

• Provide Apple Mac Support OS X Mountain Lion 10.8.4

• Perform operation, installation, maintenance, diagnosis and repair of the hardware and software computer resources

• Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals

• In-depth knowledge of documenting and upgrading hardware and software systems

• Hands-on experience in creating user accounts; including user rights, security and group creation

• Able to train employees; identify, analyze, and repair product failures

WorldPay - Service Desk Analyst – July 2014 - January 2015

•Provide IT support and advice to all Worldpay employees.

•Recording all incidents and requests in the Changepoint Ticketing Software Application while performing first time fixes or escalating complex issues to the relevant teams.

•Strong customer service experience and excellent communication skills and telephone manner.

•Manage Users and Computers in Active Directory, DHCP, DNS, Password Reset, Create & Move computers into the appropriate O/U Container

•Move users to Secure Groups in AD, Add PC to Network Domain/Configured Shared Drives for Corporate Users Access

•Providing regular updates regarding the status of any open incidents or requests.

•Mange New Hire set up and Termination Processes

•Work within high volume of calls/tickets, SLA

•Microsoft Exchange Server 2010, User Email account Set-up, Configure and Troubleshoot

•RSA Token Creation, Configuration, Distribution, Troubleshooting of Hard or Soft Tokens

•Oracle administrator Set up User Accounts, Grant Permissions to IExpense and General Ledger

•Grant access to SharePoint users

•Troubleshooting of end-user issues Microsoft Office, Wifi, Adobe, Cisco VPN, RSA, Symantec Endpoint Protection, Pointsec Media Encryption, Right Fax, Java

•Symantec Ghost,VMWare-Mirage, Printer Configuration, Configured Shared Drives, Hardware Replacement, Software Installation, Back-up/Restore User Data

PC Management/SCCM 2012 Engineer

Amli Residential

1945 Vaughn Road Kennesaw Ga 30144

September 2013 – December 2013

AMLI RESIDENTIAL - SCCM 2012 Windows 7 Migration Engineer – September 2013

• Utilize SCCM 2012 Configuration Manager Console to Deploy Windows 7 OS Images, Create Software Packages for Deployment and Device Collections, SCCM Remote Tool

• Install Software from SCCM 2012 Software Center

• Packaged & Deployed Software Microsoft Lync, Google Chrome, VLC Player, Microsoft Office, Real Bridge, Real Page, SysAid

• Configuration Manager Client – Initiate Actions/ Site Code Verification/ Troubleshooting

• Perform Windows 7 upgrades on all AMLI Residential Leasing PCs, Kiosk Units, Business Center PC’s and Corporate Users

• Create Task Sequence Media Create Win 7 Bootable Media Devices, F12 PXE Boot

• Manage Microsoft Excel Windows 7 Project Rollout Inventory Spreadsheet

• Manage users and computers in Active Directory, DHCP, DNS, Password Reset Create & Move computers into the appropriate O/U Container

• Manage & Resolve Help Desk Tickets using SysAid Agent Software

• Create Local and Administrative Accounts, Drive Mapping for Shared Files and Folders

• Configure Kiosk mode in Windows 7 & Create Auto Login Accounts for Kiosk Units

• Configure Local & Network Printers for HP, Samsung, Lexmark & Brother

• TellerScan/Check Scanner - Perform Setup & Win7 Driver Installation

• Perform On-Site Windows 7 upgrades at AMLI Residential Properties

• Backup and Restore User Data using User State Migration Tool

SCCM Logistics Desktop Lead Engineer

The Home Depot - 2455 Paces Ferry Rd SE, Atlanta, GA 30339

June 2012 to May 2013

Windows 7 Post Deployment Lead Engineer - Systems Center Configuration Manager (SCCM) OS Deployment (OSD)

• Prepare Home Depot Corporate Laptops and Desktops for Windows 7 Enterprise Image

• Organize & Manage Windows 7 Deployment PC Inventory

• Provide expert technical direction to Sr. System, System, Associate Engineers and contractors

• Responsible for Quality Assurance Post Windows 7 Deployment Zero Touch Installation (ZTI)

• Installed Configuration Manager 2007 for Associate Engineers

• Furnished SCCM Training for New Employees and Endusers

• Analyze and Research CCM Log Files - SMS Trace32 Log Utility

• Configuration Manager Console: Add/Delete/Update machines to SCCM Collections

• Initialize Run Advertise Programs to begin Windows 7 Upgrades

• Initialize F12 Bare Metal/Refresh and Replace Migrations to begin Windows 7 Upgrades

• Install/Repair SCCM Client components

• SMS/WMI services

• Enable SCCM in system registry/Update Assigned Site Codes and Site Assignments

• Utilized Remote Desktop Connection

• Back-Up and Restore User Data including MS Outlook data files

• Manage computer accounts in Active Directory/Move computer accounts into Group Policy Experience

AKZO NOBEL

3587 Parkway Lane, Norcross Georgia 30092

August 2011 to February 2012

Migration Engineer/Refresh Technician

Responsible for the following tasks on this desktop roll-out project:

• Set-up Network Preparation Room for Migration Project

• Prepared Migration Room for Windows 7 Upgrade & Deployment using 3 HP 2512 pro curve switch

• Worked as a Migration Consultant with 5 other team members to complete a 735 desktop unity upgrade project

• Performed Upgrades on Dell Latitude D630, D620,.E6400 and E6410

• Performed Upgrades on HP 8440 and 8460 series

• Complete end-user Data Backup/Upload data to network share

• Formatted/Prepared hard drives for HP imaging process, Security Updates

• Performed Manual Installs of SAP, Citrix, Color Manager, Adobe Professional 9.3, Blackberry Mobile Desktop Manager

• Monitor SCCM deployment software, Run Advertise, Configuration Manager

• Configured Microsoft Outlook 2007 including .PST files

• Connect new hardware such as HP monitors, desktops, wireless keyboard and mouse and printers to enduser workstations

• Register each machine online with HP Unity Migration Helpdesk

• Sign off on User Migration delivery forms

Information Technology Specialist

Georgia Army National Guard

5019 Hwy 42, Ellenwood GA 30294

February 2009 to March 2010

• Serve as a technical expert on all supported automated systems utilized throughout the state. Provide solutions to customer requests for assistance in resolving hardware and software problems.

• Network Support - TCP/UDP/DNS Configure static/dynamic ip address for Network and Internet Access

• Vista Fielding Training Technician - Assisted in the deployment of Windows Vista Upgrades on all Georgia Army National Guard systems

• Installed Windows Vista Enterprise, Configure, Activate & Add computers to the Network Domain

• Created Troubleshooting Knowledge Base using Microsoft SharePoint 2007

• Remove and replace defective hardware components; installs network/peripheral device interface cards. Perform limited upgrade of hardware to include memory, hard drives, and installation of network interface cards

• Operations Desk Application Ticketing System

• Microsoft Active Directory Server - Manage User Accounts and Passwords on Georgia Army National Guard Network

• Altiris Remote Deployment Console, Remote Desktop Support, and PC-Anywhere, DS Connect

• Active Client Agent Console- Troubleshoot Government Smart Card Domain Login Issues

• Provided support on various types of government software applications - IPerms, SIDPERS, Pure Edge, AFCOS

• Mobile Armor Policy Server - Assisted with User Login, Reset User Passwords, Authorized Access for Mobile Armor Login

•Windows BitLocker Hard Disk Drive Encryption

Back-up Outlook.pst files and users personal data

• Wireless Support for Verizon Air Cards, Lost of Connectivity and Cisco VPN Client

• Installed, Configured and troubleshot various types of local and network printers and scanners, HP, Xerox, Lexmark, Cannon and Brother

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