General Manager Customer Service

Location:

Dallas, TX, 75225

Posted:

August 14, 2024

Contact this candidate

Resume:

RICHARD WELCH

806-***-**** — Amarillo, TX - ***** — ********@*****.***

SUMMARY

An experienced, ambitious, and results-oriented General Manager with expertise in conflict resolution, training, and point-of-sales systems expert. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills.

A versatile, high-energy General Manager who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience in conflict resolution and training and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results.

A General Manager with extensive experience in conflict resolution and training along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.

Top-performing General Manager with years of solid conflict resolution and training experience. Highly analytical and well-versed in the latest software such as Chorum, Shift 4, and,Microsoft officw I possess excellent communication skills that help me collaborate with various departments, understand business objectives and corresponding needs, and successfully deliver results on a consistent basis.

I am an experienced, versatile, and results-oriented professional General Manager with proven expertise in conflict resolution, training, and point-of-sales systems expert. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.

Experienced General Manager with extensive knowledge and experience in conflict resolution, training, and point-of-sales systems expert. High levels of proficiency in communication and negotiation allow me to effectively contribute to the pursuit of organizational goals, and my excellent software skills include expertise in [software1], [software2], and [software3].

Dependable General Manager with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork.

Committed professional with strong experience in the field of [field]. I have excellent communication, training, and persuasion skills and a proven track record to elevate business using effective communication and team-building strategies.

A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels.

Competent, compassionate, and empathetic General Manager with years of experience in the [occupation] industry. An accomplished delegator for responsibilities spanning conflict resolution, training, point-of-sales systems expert, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.

Top-performing General Manager with a successful track record spanning [number] years working for [workplace]. Exceptionally talented in providing conflict resolution services in a fast-paced environment while maintaining high levels of quality for both new and existing clients. Proven ability to work well within a team-based culture to ensure the delivery of consistent, quality service aimed at increasing the client base.

Highly experienced, resourceful, and creative General Manager with extensive experience working in a busy [workplace]. Proven expertise in tackling conflict resolution and training activities, with a special focus on maintaining high-quality standards.

Detail-oriented General Manager with [number] years of hands-on experience in conflict resolution, training, point-of-sales systems expert, retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving, and [expertise4] skills and the ability to prioritize work, multitask, and manage time efficiently.

General Manager boasting [number] years of experience in evaluating and studying programs, services, and resources. Adept at assessing client needs and calculating essential resource adjustments to determine the most efficient course of action on an individual and team-centric basis.

[Number] years of experience as a General Manager. My strengths include conflict resolution, training, point-of-sales systems expert, and excellent communication skills. I excel in development training and conflict resolution, possessing fine-tuned communication skills that support my natural teamwork mentality. I am seeking a position whereby I can utilize my relevant experience, natural skills, talents, and abilities to push to the next level and work towards achieving company goals.

Talented and resourceful General Manager with [number] years of progressive experience in support roles within various [occupation] settings. Known for providing superb customer service in a busy environment to foster conversions and improve the customer journey. Maintain responsibility over accurately and efficiently fulfilling [activity1], with extensive knowledge of conflict resolution and training.

A highly successful General Manager with [number] years of experience developing and implementing customer service programs, CRM systems, and telephony platforms aimed at retaining customers and improving the customer experience. I have a proven ability to lead teams in the quest to deliver excellent service and develop knowledge and skills using effective communication styles and journey-mapping techniques.

[Number] years of experience as a General Manager with extensive exposure to conflict resolution, training, and point-of-sales systems expert capabilities earned through industry know-how and demonstrated market success. Recognized for top-tier [occupation] management and licensing skills with a proven track record of providing flexible business, marketing, licensing, and distribution models for a wide variety of products and services.

Creative, versatile, and multi-talented General Manager with a solid track record of boosting client satisfaction by developing contemporary and state-of-the-art [occupation] solutions for over [number] years. Strong expertise in conflict resolution, training, and point-of-sales systems expert. Competent at understanding client requirements and creating an effective project plan for time-sensitive deliveries.

PROFESSIONAL SKILLS

Training

Brand strategy alignment

Budgeting

Event production and management

Workflow optimization

Business Analysis

Staff Scheduling

Record Keeping

Marketing Strategy

Hospitality management

Hotel operations

Financial Analysis

Sales and marketing

Budgeting and cost controls

Complex problem solving

Customer Service

Health and safety regulation

Social Media Marketing

Cross-functional collaboration

Conflict Resolution

Point-of-Sales Systems Expert

Staff Hiring

Vendor interaction

Policy and procedure adherence

Sales Management

Risk assessment and mitigation

Calendar Management

Strategic planning and analysis

Recruiting and staffing initiatives

Marketing Execution

Project Management

Process analysis improvement

Staff management and training

Process redesign and change management

Operational Safety

Public Speaking

Microsoft Excel

Team coaching and development

WORK EXPERIENCE

General Manager Mar 2023 – Present

Extend A Suites

Developed a strong service-oriented professional team of 19 people through training and group feedback involvement

Rewrote and implemented departmental policies, goals, objectives, and procedures to align with company vision, position, and direction

Negotiated and managed vendor contracts, ensuring that the hotel received the best rates and services available

Oversaw administrative tasks, including bookkeeping, equipment and food ordering, maintenance, and other needs as they arose

Coordinated numerous large-scale projects from ideation to completion

Identified financial implications and conducted detailed financial feasibility assessments

Established positive rapport with guests to uphold company image and likeliness

Interacted daily with hotel and dining guests to promote the brand and accept feedback

Created weekly schedules based on predicted staffing needs, budget, and employee requests

Increased overall hotel profitability by streamlining operations and implementing new systems and processes

Increased occupancy from 22 to 43 in three weeks by promoting hotel and working with front desk staff interactions

Increased phone sales by 65% in 3 weeks

Increased corperate stays by 33% in 3 weeks

Advised daily site operations and managed all departments to achieve highest level of guest satisfaction

Evaluated and revitalized operational procedures to exceed the company's performance goal by 5%

Explored areas where improvement was available, and formulated action plans to achieve business growth

Implemented a new budget system and quarterly forecasting process, which led to a profitability increase of 12%

Identified and resolved problems in timely manner, maintaining composure and excellent customer service skills throughout

Researched market and industry trends to develop and implement new business stabilization procedures and processes

Developed monthly and quarterly budget with updated ordering, staffing, and marketing costs

Addressed all customer inquiries promptly and professionally to ensure customer satisfaction.

Recruited, trained, and motivated new analysts as a subject-matter expert in the hospitality processes and procedures

Provided direction and guidance to employees in their assigned job duties

Collaborated with sales teams to implement sales strategies to improve occupancy levels and revenues

Developed strong relationships with local officials, businesses, vendors, and customers.

Increased sales by 25% through various marketing events and social media campaigns.

Oversaw the training of staff and ensure that property sanitation and cleanliness guidelines were adhered to

Responsible for improving efficiency and increasing department profits while simultaneously managing all company operations

Improved customer satisfaction and reduced customer complaints by 50% through developing and implementing training programs for all staff on customer service and hospitality protocols

Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality

Managed the recruitment, hiring, training, and promotion of all staff

Provided training on sales, hospitality, customer relations skills, and customer retention

Monitor the budget in terms of in-flow and out-flow cash, planning projections, and financial management

Directed and managed all levels of staff from Assistant General Manager to Department Heads in order to accurately schedule and maintain labor needs

Created and implemented a performance improvement plan to gauge and track staff performance. Set goals to increase productivity

Collected and synthesized KPI performance on weekly basis to ensure target sales, revenue, and budget were reached

Pursued the development and execution of strategic account plans to ensure the achievement of assigned business goals

Collaborated with director and executives to create a long-term business plan

Utilized excellent communication skills with customers, staff, and vendors to maintain alignment across various business functions

Planned and executed marketing strategies and sales programs to increase revenues. Collaborated with marketing department to ensure best approach

Ensured associate and team performed under the established hotel standards and values

Increased member sales by 20% through promotions and raffles

Scheduled and delivered regular team meetings to discuss businesses updates, issues, and recommendations

Diversity Committe Chairman Jun 2018 – Mar 2023

Tyson Foods

Developed and implemented safety policies and procedures

Adhered to safety protocols to ensure a safe work environment

Developed and maintained operational schedules

Lead a team of 65 during organized charities

Helped to raise $70,000 for Heal the City

Lead a team of 25 for the relay for life campaign for cancer survivors

Developed plan and executed the United Way way donation drive for Tyson beating our goal of $150,000 By $25,000

Assisted community liaison supervisor in charity donations to several local food pantries in the high plains area

Assisted community liaison supervisor in helping find assistance in living, transportation, bills, and financial help to team members at Tyson Foods

Maintenance And Repair Worker Jun 2018 – Mar 2023

Tyson Foods

Experienced in performing engine overhauls and major component replacements

Effective communicator with excellent problem-solving and customer service skills

Knowledgeable in the use of shop equipment, such as lifts, jacks, and diagnostic tools

Experienced in performing brake system repairs, including hydraulic and electronic components

Trained in the proper handling and disposal of hazardous materials, such as oil and antifreeze

Adept at using power tools and shop equipment to repair and maintain equipment

Skilled in welding, fabricating, and machining components to repair and modify equi[ment

Diagnosed and repaired electrical systems

General Manager (GM) Feb 1999 – Jun 2001

Holiday Inn

Developed and maintained a system to track and report events

Liaised with other managers to ensure effective and efficient program delivery

Developed and implemented training programs for staff

Provided direction to employees by ensuring all departmental functions were properly laid out

Coordinated service delivery across varied program activities to increase effectiveness and efficiency

Managed technical documentation including business impact analyses, test plans, and other SDLC documents to ensure compliance with OCC policies, standards, and procedures

Supported the head of customer service and executive team in preparing for senior operations leadership meetings and team huddles, also problem-solving on major projects and issues

Established positive rapport with guests to uphold company image and likeliness

Interacted daily with hotel and dining guests to promote the brand and accept feedback

Created weekly schedules based on predicted staffing needs, budget, and employee requests

Increased overall hotel profitability by streamlining operations and implementing new systems and processes

Advised daily site operations and managed all departments to achieve highest level of guest satisfaction

Evaluated and revitalized operational procedures to exceed the company's performance goal by 26%