Customer Service Patient Care
Resume:
O
April
Orabuena
aprilorabuena@gmail.
com
RIVERSIDE,
CALIFORNIA 92507
SUMMARY
Empathetic Care Manager with 7 years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams. Patient-focused [Job Title] equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS
Healthcare knowledge
Care Planning
Resource Utilization
Medical chart documentation
Quality Improvement
Discharge Planning
Incapacitation care
Workflow Coordination
Care Quality Assessments
Vital Sign Monitoring
Patient Education
Clinical Documentation
EXPERIENCE
Caregiving Manager
Hawthorne, CA
IHSS In Home Support Services/ Mar 2022 to Dec 2024 Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care. Maintained awareness of government regulations, health insurance changes and financing options.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Communicated with patients with compassion while keeping medical information private.
Improved patient satisfaction through service excellence initiatives. Ensured compliance with healthcare regulations and laws. Developed and implemented policies for patient care quality. Addressed patient concerns and resolved issues promptly. Provided counseling sessions to individuals or groups focusing on behavior modification techniques.
Attended and actively participated in meetings to provide and receive information on patient progression.
Manager
Lynwood, CA
Hometown Buffett/ Jan 2013 to Feb 2021
Monitored staff performance and addressed issues.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles. Proposed or approved modifications to project plans. Organized team activities to build camaraderie and foster pleasant workplace culture. Planned and led team meetings to review business results and communicate new and ongoing priorities.
Interviewed prospective employees and provided input to HR on hiring decisions. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assigned work and monitored performance of project personnel. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Member of the decision-making body for company-wide objectives. Developed long-term partnerships with external vendors. Identified opportunities for cost reduction and savings initiatives. Mentored team members in professional development and growth. Waitress Trainer
Torrance, CA
Hometown Buffett/ Nov 2008 to Apr 2012
Demonstrated proper methods of taking orders from customers accurately and efficiently.
Reviewed servers' performance regularly by observing them interacting with customers during meal services.
Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
Provided guidance to new waiters in learning the menu items and their ingredients. Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Caregiving
Compton
IHSS In Home Support Services/ Jan 2000 to Nov 2006 Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety. Improved patient outlook and daily living through compassionate care. Laundered clothing and bedding to prevent infection. Encouraged residents to participate in activities of daily living to enhance personal dignity.
Followed care plan and directions to administer medications. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans. Drove clients to shop for groceries, attend doctor appointments and run errands. Monitored vital signs and medication use, documenting variances, and concerning responses.
Developed plans for respite care when needed based on availability of family members or other caregivers.
Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Administered prescribed medications on a timely basis following care plan instructions.
Accompanied clients to social events such as movies or plays. Cafe Manager
3520 W Torrance, CA
kmart/ Feb 1988 to Jul 1999
Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Rang up orders on cash register to process cash, credit card and personal check payments.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
Maintained an accurate cash register system at all times during business hours.
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