Data Entry Call Center

Customer Support Specialist

985-***-****• ***************@*****.*** • Roseland, LA

Professional Profile:

Administrative Support Professional with 7+ years of data entry, billing and customer service experience. Highly skilled at providing efficient solutions, organizing and operations management. Detail oriented and able to handle confidential information, with a strong attention to prioritization and efficiency. Skills:

Microsoft Office Suite • Customer Retention • Data Entry • Claims Management • Effective Communication • Billing • Multitasking • Electronic Health Records • Sales • HIPAA • Experience and Expertise:

Sprint by TMobile – March 2021 – June 2024

Technical Support Advisor (Remote)

Operating in a high call volume environment remotely to evaluate and troubleshoot customer concerns on multiple hardware platforms and operating systems.

Identifying technical issues, and providing resolutions with efficient and accurate communication,

Processing claims, upselling and explaining special product features, while meeting sales goals, metrics and growing from feedback and coaching in a virtual call center. American Cash Advance– January 2019- March 2021

Retail Sales Support

Provided customers with necessary information for approving and processing loans

Exceeded team sales goals and metric scoring monthly.

Adhered to all scheduling needs in a call center setting

Assisted customers with questions and concerns effectively and accurately Wesson Family Law – April 2015– January 2019

Virtual Assistant

Managed front desk activities including greeting visitors, answering phone calls, responding to emails and chats.

Supported office operations by scheduling appointments, budgeting, coordinating meetings, and managing office supplies.

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Education:

Northshore Technical Community College • Business Administration

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