Customer Service Representative
Resume:
Catherine Nana Akua COFFIE
CV
Contact
Accra, Ghana
+233 (0-242-***-***
************@*****.***
Objective
To hone my skills and work in an environment where I can make impact and contribute to business processes.
Education
Marshalls University College
Degree in Hospitality and
Tourism Management
April 2018 – September 2022
Excel Consultant Aviation
Air ticketing and Reservation
May – February 2017
Meridian Pre-University
Advance Business Certificate
Examination (Marketing)
June – April 2016
Ashley’s Business College
Advance Business Certificate
Examination (Accounting)
June – May 2013
Key skills
Execellent Communicator
Customer service
Well versed in Travel & Tourism
GDS system Proficiency
Microsoft Office Proficiency
Keen eye for details
Results Oriented
Experience
Role: Ticketer
Company: Wakanow Ltd
Travel booking portal company
September 2023 to present
Duties:
1. Issuing and reissuing both domestic and international airline tickets
2. Assisting customers with their flight date changes 3. Responding to customer emails and phone calls
4. Making outbound
Role: Customer Service Representative
Company: Wakanow Ltd
• Travel booking portal company
October 2022 to August 2023
Duties
1. Booking and selling competitive travel services to suit the needs of the client.
2. Managing customer’s travel request via phone calls, emails and face to face meetings.
3. Making commitments to customers and providing excellent services at all times.
4. Supplying travelers with pertinent information and actively cross selling useful travel or holiday products (example: travel sim, prepaid card, insurance etc.)
5. Offering sales advice on topmost travel destinations and fares to suit customers’ enquiries.
6. Building and maintaining effective customer relationships with clients and colleagues understanding the impact of handling of attitude in handling clients professionally.
7. Responding to client’s questions, issues and or complaints in a timely manner and finding appropriate solutions when needed. 8. Providing advice on destinations clients.
Role: Travel Agent/Consultant
Company: Travel Desk Ltd
• Travel management company
September 2021 to September 2022
Duties:
1. Reserving airline tickets for both domestic and international travels, making arrangements for
tours but not limited to tourist attractions,
accommodation and car rentals.
2. Arranging travel accommodation for groups,
couples, executives and special needs clients.
3. Responding to client’s questions, issues and
or complaints in a timely manner and finding
appropriate solutions when needed.
4. Providing advice on destinations and
packages to clients.
5. Attending to clients via phone, e-mail or walk
in by reserving tickets and booking hotels.
Role: Travel Consultant
Company: Signature Luxury Travel and Tours
• Travel and tours company
June 2018 to August 2021
Duties:
1. Providing exemplary customer service to new
and existing clients, which helped to build
lasting relationships and secured new sales.
2. Arranging travel accommodation for groups,
couples, executives and special needs clients.
3. Reserving airline tickets for both domestic and international travels, making arrangements for
tours but not limited to tourist attractions,
accommodation and car rentals.
4. Developing pricing strategies while balancing
the firm’s objectives with customer satisfaction
maximization.
5. Answering client’s enquiries via phone, e-mail
or walk in and turn every enquiry into sales.
6. Developing a loyal clientele base due to
excellent listening and research skills and a
keen understanding of travel budgets.
7. Asking open-ended questions to better
ascertain client needs and determine the best
travel offerings and options.
8. Handling complex transactions and advise
clients, as well as provide them with efficient
travel solutions and up to date information.
9. Responding to client’s questions, issues and
or complaints in a timely manner and find
appropriate solutions when needed.
10. Providing advice on destinations and
packages to clients.
11. Interviewing Interns and Applicants who want
to work with Signature.
12. Providing recommendations on how the
company website can be improved for ease of
use, completeness and marketability if and
when necessary.
13. Training new employees on customer service
and up selling.
Role: Ticketing and Reservation Agent
Company: Nabs Group Ltd
• Travel agency
September 2017 to May 2018
Duties
1. Creating itineraries, booking travel and helping clients choose destinations for holidays.
2. Answering telephone calls and walk in clients,
3. Selling tickets with Amadeus
4. Attending to clients via phone, e-mail or walk
in by reserving tickets and booking hotels
5. Running administrative errands on behalf of
the company (banking, Payment of bills, etc.)
6. Arranging all office files to the right perspective 7. Managing the office
Role: Ticket Agent
Company: Arc World Travels
• Travel agency
May 2017 to July 2017
Role: Sales Personnel
Company: Serwaa’s Cosmetics Enterprise
• Cosmetic company
December 2014 to May 2015
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