Tech services
Resume:
IBE, NELSON ONYEMA
contact: ***************@*****.*** •081********• No 4 London Road 2, Off Arab Road, Kubwa, Abuja, FCT CUSTOMER SERVICE PERSONELL PUBLIC RELATIONS EXPERT HUMAN RELATIONSHIP BUSINESS DEV. MANAGER A top performing young and dynamic Public Relations/Business Development/Human Relationship
/Customer Service Personnel Expert with more than five (5) years of attestable experience in highly visible roles and achievements in Communications, Content Creation, Business Development, Digital Marketing, and Administration. I have demonstrable leadership skills in optimizing team dynamics, uniting diverse agenda, assimilating workforce and driving a team to achieve an organization’s objectives. Top of my concerns, joining an establishment would be to project the image of my organization in order to make them more visible to the world than they already are, for interactions, transactions and other purposes, as well as work cooperatively with others as component of a system in achieving business goals. I fancy organizations that place premium on employee and client loyalty; nothing assures better of qualitative productivity. I am a people’s person with endearing interpersonal rapport, analytical skills and a creative mind with strategic drivers and resoluteness to deliver on goals and even set new milestones. My best bet comes with shared values, diligence, teamwork and daring ambitions. I look forward to playing a crucial part in an organization that shares similar values. Areas of Expertise include:
Writing & Editing
Public Relations
Relationship Personnel
Custoner Service
Media and Entertainment
Leadership
Business Writing & Development
Digital Marketing
PROFESSIONAL EXPERIENCE & NOTABLE CONTRIBUTIONS
POSITION: ENUMERATOR (2006)
ORGANIZATION: NATIONAL POPULATION COMMISSION, CALABAR My role sees me preside over a unit of 5 personnel, who’s primary aim was to go into the field, collate data on head count amongst household in Calabar south local govt of cross river state, and also sensitize them on why the data is been collated.
KEY ACCOMPLISHMENTS:
• Spearheaded my unit to proper and accurate data collation.
• Ensured a good inter personal relationship rapport between unit members and households, with regards to resistance coming from the areas which was prone to violence.
• Managed properly the “street urchins” who prior to that time wouldn’t allow access to any staff NPC during sensitization and pre-enumeration exercise
• Improved response time to questions raised during head counts, thereby, forging a personalized touch with households.
• Minimally reduce customer dissatisfaction by ensuring a more effective customer complaint resolution.
• Significantly improved the perception of households, with regards to how the see govt officials going forward
IBE, NELSON ONYEMA
Other responsibilities include;
• Writing daily reports, and crosschecking data collated
• Ensuring that households skipped are properly revisited for head count
• Direct team members, with enough guidance, direction, leadership, and support necessary to ensure that they are able to daily routine.
• Monitor and measure by following up to ensure that the plan to achieve the targeted households to enumerate is being carried out in such a way that its accomplishment is assured.
• Evaluate by reviewing and assessing the success of the unit daily, the plan, and if the forms are properly shaded/marked with the recommended pencils. POSITION: HEAD, MULTIMEDIA DEPARTMENT (2009)
ORGANIZATION: GOD’S HERITAGE CHRISTIAN CENTRE, CALABAR I served as the Principal Head with supervision over three (3) sound engineers, one (1) still photography, and four (4) cameramen with two (2) interns. My position saw me function as the head and lead in all multimedia activities of the church. This role directly put me in charge of all coverings of the church related activities in and outside the church. As part of my assigned duties, coming after constant display of competence and aptness for decision making, I was charged with providing step down trainings to prospective interns who wanted to join the unit.
DUTIES:
• Content developer and Editor for “God’s heritage” social media handles.
• Writing and editing all official reports, letters, proposals, project plans, correspondences, etc. That has to do with the multimedia activities of the church.
• Going through the final takes of all video and picture coverage production.
• In charge of step down training and advancing the proficiencies of new interns.
• In charge of developing branding ideas and proper strategies to increase brand visibility of the church. KEY ACCOMPLISHMENTS:
• Ensured a 50% saving on overhead cost in the first 1year and months of resumption, by reducing unit redundancy through role sharing and hiring at absolute necessity, while suing for the church to properly own or purchase their multimedia apparels.
• Rebranded the social media handles and updates on different platforms of the church social media pages.
• Enabled proper distribution of weekly messages across all media platforms, channels and radio station. IBE, NELSON ONYEMA
POSITION: STATE ASSISTANT SURPERVISOR, OBUDU LG, CROSS RIVER STATE ORGANIZATION: USAID (UNITED STATES ACTION FOR INTERNATIONAL DEVELOPMENT) DUTIES:
• Assist the supervisor in proper implementation of the roll back malaria plan.
• Develop and apply definite strategies for success and achievement of set goals.
• Ensure that there is a proper enumeration of households in areas with little or no access to mosquito nets.
• Ensure that local govt health workers are up to speed and achieve set daily goals
• Constantly stimulate the team members towards improving productivity. KEY ACCOMPLISHMENTS:
• Successfully assisted in the step-down training of over 50 local govt adhoc staff.
• Effectively motivated co-workers to function optimally in the field
• Encouraged field work co-existence amongst staff. POSITION: BUSINESS DEVELOPMENT ANALYST (2015)
ORGANIZATION: SOL MEDIA AND ENTERTAINMENT COMPANY, CALABAR DUTIES:
• Project proper ideas that will suffice in the articulating of proper business for the company
• Develop and rebrand set business structures, with particular reference to how the company is been projected at large
• Performing other related duties.
POSITION: BUSINESS DEVELOPMENT/DIRECT SALES MANAGER (2017) ORGANIZATION: PEACHVILLE MULTIMEDIA COMPANY, AJAH, LAGOS DUTIES:
• Ensure that the best business structure and marketing strategy is used in running the company
• Drafting business plans, agreements, Mou’s, project charts etc.
• Responsible for drafting and driving to achievement the company’s business structure
• Cross-sells the organization products and services and also check the inflow of direct sales done by the direct sales staff and review the sales made.
• Building and maintaining customer confidence and loyalty KEY ACCOMPLISHMENTS:
• Minimally reduced customer dissatisfaction by ensuring a more effective complaint resolution
• Spearheaded a mini business revolution for the company that helped in changing the dynamics of the company which birthed another outlet
• Improve the response time to clients, thereby forging a good relationship with them. IBE, NELSON ONYEMA
POSITION: RELATIONSHIP PERSONNEL (2019)
ORGANIZATION: MBA TRADING AND CAPITAL INVESTMENT, LEKKI, LAGOS. DUTIES:
• Background research on each investor with the branch
• Prepare a proper follow up templates and issue discrepancy form where necessary to help and ease clients complaints
• Scheme follow-up discussions in anticipation of possible questions by prospective clients and running investors.
• Collate and proffer proper solutions to clients’ issues with regards to either over payments or under payments of their monthly returns of investment.
• Create and enabling inter-personal relationship with the branch and company at large, in the wake of the covid pandemic
KEY ACCOMPLISHMENTS:
• Helped the branch with regards to proffering a method that drastically reduced the overpayments of return of investments to clients
• Developed a mini relationship form that helped in clients channeling their distress beyond using the customer care help lines.
POSITION: DIRECT SALES AGENT (2021)
ORGANIZATION: FIDELITY BANK, REGIONAL OFFICE, CENTRAL AREA, ABUJA DUTIES:
• Market the bank products and services to prospective clients.
• Prepare follow-up discussions in anticipation of possible questions by prospective customers and running customers in the bank.
• Create proper personal relationship between clients and understanding the need for doing business with the branch and bank at large
IBE, NELSON ONYEMA
EDUCATION & CERTIFICATION
B.sc. Geography and Regional planning (Second Class Lower - 2:2), University of Calabar, 2012 Junior Secondary School Certificate, University of Calabar international Secondary School, Calabar, 2001 First School Leaving Certificate, Auntie Margaret International School Calabar, 1999 Wassce/Neco Certificates: Day secondary school, kataeregi, Niger state. AWARDS, COMMENDATIONS & PERSONAL ACHIEVEMENTS
Letter of Commendation, Day Secondary School, kataeregi, Niger State, 2008 Most Friendly/Popular Freshman, Geography and regional planning, University of Calabar, 2008 Most punctual staff for the year ending 2019, MBA TRADING & CAPITAL INVESTMENT, LEKKI BRANCH
POSITIONS HELD
Public Relations Officer, performing musicians association of Nigeria(PMAN), Cross River State, chapter, 2014. Public relations/secretary Social Science Students Association(SOSSA), Unical, 2010
REFEREES:
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