Customer Service Representative
Resume:
Kelli A. Glynn
**** ***** **. ***********. ** ***14
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Customer Service Representative
In Person/ Telephone/Online Customer Service Specialist Professional Summary:
Maintain positivity and courteousness during phone interactions to help reach the customers goal.
Lead, coach and train others who are just getting started in customer service. Use keen trouble shooting skills with customers who need immediate help. Professional History
Turning Point Global Solutions 06/2022 - present Application Processor Fargo, ND
Processing Provider applications for their NPI.
Send and respond to emails.
FiveStar 03/2022- 06/2022
Question Gate Fargo. ND
Responded to associate's questions and diagnosed technicai issues Noridian Health Care Solutions 06/2018-05/2022
Customer Service Representative Fargo. ND
.Fielded questions and offered solutions regarding patients Medicare and Medicaid claims. Joined the Hot Line Heroes. North Dakota to answer Covid-19 questions. Midco Connections/Lawrence & Schilings/Five Star Call Center 09/2015 -present Customer Service Representative Fargo, ND
Manage Customer orders at the point of sale while providing excellent customer service. Field calls regarding a customer's catalog orders. Field questions regarding products sold online or in the catalog. Maintain up to date call logs.
Family Fare 02/2013 - 03/2016
Front end Associate, Retail Sales Fargo, ND
Assist customers during their check-out experience.
.Quality Assurance regarding grocery lists.
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Kelli A. Glynn
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The Home Depot 08/2013-03/2016
Front end Associate, Retail Sales Fargo, ND
Assist customers during their check-out experience. Quality Assurance regarding grocery lists.
Family Fare 02/2013-03/2016
Retail, Customer Service Representative Fargo, ND
Engaged customers in conversations about their home improvement projects and helped them to find the products they needed.
Guided customers to the end sales and assisted with check-out services. Serco Global Services 07/2011-08/2012
Customer Care Agent, customer Service Representative Fargo, ND Create orders for customers that wanted to subscribe to the New York Times. Order entry using a headset and an active computer session. Answered questions from customers that were current subscribers to the New York Times. Service Advisor, US customer Bank 04/Service 2003-Representative 04/2010 Fargo, ND Assist customers to solve issues with their US Bank credit card accounts. Process returned mail.
.Maintain courteous telephone voice with all customers. Education &Credentials
General Studies and Coursework Minnesota State University Mankato 05/1991
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