Customer Service High School

Maria Godinez

**** ***** ** ********** ** 773-***-**** *****.***********@*****.***

Objective

I am seeking a position that will give me an opportunity to develop my skills and experience. I desire to find a place to work in the long run where my potential is recognized. Education

HIGH SCHOOL 2010 HUBBARD HIGH SCHOOL

Work History

CUSTOMER SERVICE SUCCESS MANAGER- CPDI APRIL 2019- PRESENT

· Supervise day-to-day operations in the customer service department

· Create effective customer service procedures, policies, and standards

· Maintain accurate records and document all customer service activities and discussions

· Establish and maintain key performance metrics and quality assurance programs to Increase customer satisfaction results and ensure going the extra mile to exceed expectations.

· Demonstrate maturity in dealing with and resolving conflict

· Lead by example

· Proactive and able to complete tasks within a specified timescale

· Handling variable needs and aligning management and staff in the right balance to keep up with customer demand

LEAD SHIPPING & RECEIVING CLERK/LOGISTICS TEAM MENASHA ADVERTISING RESOURCES 06/2014- APRIL 2019

· Assign drivers to Dock doors

· PGR through customer Sap Portal (Kraft, Mondelez & Kelloggs).

· Inspect and verify inbound receipts and post them on the pack manager.

· Verify outbound shipments to make sure customer PO and product match.

· Create a pick list and shipment numbers for forklift drivers.

· Handle space arrangements for incoming Inbound on the dock floor.

· Unpack and examine incoming shipments, reject damaged items, record shortages, and correspond with the shipper to rectify damages and shortages.

· Manage our Drop Lot facility.

· Keep track of Incoming and Outgoing trailers in the Drop Lot.

· Provide operational support to the client team

· FedEx & UPS Shipping

· Prepare reports for client and company management.

· Send daily Performance carrier reports.

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SALES/CUSTOMER SERVICE REP ANTENNAS ENTERPRISE 12/2010-06/2014

· Submit orders by referring to the price list and product literature.

· Resolve customer complaints by investigating problems and developing solutions.

· Demonstrated that customers come first by urgently serving them and resolving customer complaints.

· Summit credit checks, credit cards & bank payments. Skills & Abilities

· Bilingual English & Spanish

· Order processing, Strong Lead development skills, organized

· Flexible schedule, excellent Multi-tasker

· Proficiency in Microsoft Word, Excel, Outlook

· PDF Adobe Reader

· Typing 45 wpm

· Skilled in scanning, printing, and Operation of office equipment

· Customer SAP portal

· Packmanager

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