Customer Service Data Storage

Lachu Tamang

513-***-**** • ********@****.**.*** • Cincinnati, Ohio • linkedin.com/in/lachutamang

TECHNICAL SKILLS

System Software and Languages: Adobe Creative Suite (including Photoshop, Illustrator), Wireshark, Nmap, Microsoft Office

(including Outlook, Excel, Word, PowerPoint), CorelDRAW, Canva, IntelliJ IDEA Networking: Knowledge of network configuration, hubs, routers, switches, Ethernet, IP and LAN assembly, network media, network protocols, security, network architectures, IP addressing, TCP/IP model, OSI model, packet creation/delivery Database Management: Strong knowledge of SQL Server; applied experience with Access DBMS Operating Systems: Operational knowledge of Windows, Linux, and Mac OS environments Data Storage: Knowledge of large/small scale data storage formats and repositories, intelligent storage systems, networked storage technologies, and storage virtualization technologies Virtualization: Knowledge of VMware/virtual environments for hardware, network, Oracle VirtualBox, Microsoft Hyper-V Customer Service: Proficient in customer service/end-user assistance, troubleshooting, query generation, debugging Programming and Scripting Languages: Experience with C#, PowerShell/WMI, and Python Cybersecurity: Knowledge of cybersecurity technologies, processes, and procedures; analyze threats, vulnerabilities and risks present in the environments; develop appropriate strategies to mitigate potential cybersecurity problems EDUCATION

University of Cincinnati, School of Information Technology Cincinnati, Ohio Bachelor of Science, Major: Cybersecurity Expected: May 2028

• GPA: 3.1/4.0

TECHNICAL PROJECTS

Minecraft Server Setup, Personal Project June 2024

• Set up a Minecraft server, learning about ports, port forwarding, and network configuration.

• Installed and configured the server on a dedicated machine, ensuring optimal performance and uptime.

• Managed server security and data backups, gaining practical experience in system administration and network management.

HTML Website, Personal Project November 2023

• Created a website dedicated to soccer enthusiasts, emphasizing the beauty of the game, and providing tips on how to improve skills.

• Designed the website using HTML and CSS, ensuring a user-friendly and visually appealing interface.

• Demonstrated strong project management skills by coordinating content updates and maintaining the site’s performance and security.

WORK EXPERIENCE

Security Analyst June 2024 – Present Seasonal

Kings Island Mason, Ohio

• Proficiently processed information requests using Microsoft Word and Excel

• Managed and maintained internal security systems to ensure continuous monitoring and immediate response to threats.

• Utilized email and Microsoft Teams to communicate effectively with other analysts, coordinating responses and ensuring comprehensive coverage of security incidents. Associate May 2023

Kings Island Mason, Ohio

• Collaborated effectively with team members to ensure a positive and memorable experience for visitors.

• Proactively addressed guest inquires and concerns, resolving issues promptly and professionally.

• Prepare and serve consistent, satisfying food for 300-400 park guests per shift. Customer Service Associate December 2022

Walgreens Cincinnati, Ohio

• Trained new employees, demonstrating leadership and organizational skills.

• Provided exceptional customer service, assisting customers with product location, and transactions.

• Performed quality inspection of products to check for damage/expiration and to meet standards.

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