Customer Service Relations
Resume:
LEIGH ANN STEWART
***********@*****.*** 720-***-**** Aurora, CO 80010
Summary
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Skills
Advertising and Marketing
Sales Proficiency
Customer Service
Verifying Order Accuracy
Relationship Building
Delivery Procedures
Decision-Making
Physical Stamina
Verbal and Written Communication
Attention to Detail
Payment Processing
Fashion Trends
Customer Relations
Experience
King Soopers Denver, CO
E Commerce Shopper
09/2022 - Current
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Satisfied customers with quick, accurate service under tight deadlines.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Dollar Tree Aurora, CO
Cashier
04/2022 - 08/2022
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Learned roles of other departments to provide coverage and keep store operational.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged and broken merchandise.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Walgreens Denver, CO
Customer Service Associate
08/2018 - 06/2021
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Operated multi-line phone system and online messaging system to communicate with customers.
Performed needs analysis and presented options based on findings to help customers make decisions.
Documented customer correspondence in CRM to track requests, problems and solutions.
Rite Aid Denver, CO
Cashier
07/2017 - 07/2018
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Learned roles of other departments to provide coverage and keep store operational.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Jacobs Academy Lakewood, CO
Substitute Teaching Assistant
09/2015 - 09/2015
Monitored student behavior at lunch and recess.
Managed classroom supplies and materials.
Shared information about student progress and concerns with lead teacher.
Met with teacher and other assistants before students arrived to determine plans for day.
Supervised class while teacher attended meetings.
Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Worked one-on-one with special needs students to help navigate through school challenges.
Education and Training
Southern Careers Institute Inc Austin, TX
Certificate in Legal Administrative Assisting
05/2013
I also minored in medical assisting as well and made the dean's list several times.
Vines/Plano Senior High School Plano, TX
High School Diploma
05/2003
Colorado Technical University Online Colorado Springs, CO
Some College (No Degree) in Criminal Justice
These courses are also in the science, human services and psychology related courses, I studied a lot about health, psychology, algebra, science and history I'm not dome with it yet but I'm working on finishing I only have a year left.
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