El Paso Front Desk

Elizabeth Garcia Gomez

**** ***** ****** **. ****** 915-***-****

El Paso, TX 79915

Front Desk Receptionist/Customer Service-Collections I am an enthusiastic, caring and organized individual with strong academic qualifications and practical experience. I am skilled in building a positive rapport and mutual respect with co-workers. I am experienced in working with multicultural and linguistic diverse employee populations.

I am a self-directed professional, able to work independently and as part of a team. I have computer skills in Microsoft Office 2010 applications software. EXPERIENCE

Alorica March 2020-March 2021

Customer Service/ credit card Dept. El Paso, TX 79915 1440 Goodyear Dr.

● Answer incoming calls

● Take payments

● Look up credit card payment and refund information

● Handled any credit card issues

● Sent out statements/Handled statement inquiries

EXPERIENCE

Boston Credit Corporation December 2012-December 2017 Customer Service/Collections El Paso, TX 79915

7878 Gateway East

● Process and post payments

● Create and send collection letters and authorization forms

● Entering loan contracts and attending to provider calls EXPERIENCE

Dr. Cesar Vivanco—Front Desk Receptionist April 2004- December 2006 10555 Vista Del Sol Dr. El Paso, TX 79925

● Answer calls

● Make appointments

● Verify insurance

● Take vitals, call in prescriptions to pharmacy, and fax necessary paperwork to hospitals EXPERIENCE

Dr. Louis Alpern—Ophthalmic Technician July 2001-March 2004 1030 N. Zaragosa Rd. Suite Y El Paso, TX 79907

● Obtain medical histories from patients

● Administer diagnostic tests

● Administer eye medicine and maintain optical instruments

● Perform refraction tests for eyeglasses

● Assisted doctor in surgery and laser treatments in office and outpatient facility EXPERIENCE

Walgreens—Cashier/Customer Service December 2000-July 2001 240 N. Carolina Dr. El Paso, TX 79915

● Cash register duties: cash transactions, checks and other charges

● Answer phones

● Maintain checkout area

● Stock shelves

● Greet customers

● Assist customers with question problems or concerns EXPERIENCE

Dr. Oscar Vega—Front Desk Receptionist January 2001-May 2001 1600 Medical Center Dr. Suite 214 El Paso, TX 79902

● Answer calls

● Make appointments

● Verify insurance

● Take vitals, call in prescriptions to pharmacy, and fax necessary paperwork to hospitals EDUCATION

Penn Foster Scottsdale, Arizona

Medical Billing and Coding April 2021-Present

El Paso Community College El Paso, TX.

Health Information Management January 2018-2020

International Business College-East El Paso, TX

Certificate of Medical Office Specialist March 2000

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