Service Representative Customer
Resume:
Grace Patterson
Riverdale, GA *****
****************@*****.***
Ambitious and self-motivated individual seeking an opportunity to experience and enhance my professional skills
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ASD, INC-Media, PA
August 2022 to March 2023
• Remote worker assisting Funeral Home Directors and Crime Scene clean-up crew
• Explained price policies for different arrangements for planning funeral service for their loved ones
• Maintained quality control when receiving Death Calls and high alerted calls
• Categorized each call depending on caller’s requested service.
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints Driver
Uber/Lyft Technologies-Atlanta, GA
March 2020 to August 2022
Ensured that the journey of client is safe, relaxed, and prompt over the southeastern regional states in the U.S.
Coordinated punctual pick-up and drop-off's to scheduled destinations. Field Operator
Buddi US LLC-Atlanta, GA
April 2019 to February 2020
Worked with Georgia Department of Juvenile Justice and other Federally contracted states. Sorted and /or prepared hard copy records for scanning and documentation preparation for court cases. Tracked and Monitored Juvenile and Adult Offenders assigned to ankle monitors through Eagle Software Portal.
Assisted in Training new recruits and assisted Field Officers in scheduling their visits. Maintained high level in Quality Data entry of personal information of Offenders. Worked with Federal Agents with tracking offenders in Guam, Puerto Rico, and all over U.S. territory. Generated Zones and curfews for offenders to not Violate on a Daily Basis. Disaster Recovery Specialist
AECOM- FEMA Emergency Home Repair of the Virgin Islands-Atlanta, GA March 2018 to May 2019
-Develop knowledge of emergency communication procedures for the Federal Emergency Management Agency in a high demand call volume for crucial and pertinent information from Inbound and Outbound calls
-Focus on maintaining the Privacy and Security of documents and information for disaster relief victims
- Performs excellent detailed Auditing and Quality Assurance over calls and documents.
-Developed knowledge of geography of the service territory and the surrounding environment.
-Trained fellow specialists in the accuracy of Auditing documents while also maintaining within the Federal and HIPAA guidelines, and comply with all applicable laws, rules, regulations, and company policies of receiving documents.
-Obtain a general understanding of issues in order to effectively communicate with internal and external customers while working toward a resolution.
-Sorting and/or preparing hard copy records for scanning – document preparation
-Scan hard copy files to electronic images. Assuring a quality image Follow production procedures and completing internal documentation & tracking
-Adhere to Imaging Center guidelines of maintaining clean work environment Education
Associate's Degree in Pre-Nursing
South College - Atlanta, GA
January 2024 to Present
Skills
• Proficient in Microsoft Office Tools 2016, Adobe Reader, Outlook Microsoft, Nextiva, Cisco Jabber,WebX, Knowledge of UB-04 and CMS 1500 claim forms Excellent oral and communication skills. (3 years)
• Medical Terminology (1 year)
• Time management (2 years)
• Office experience (3 years)
• Analysis skills (3 years)
Certifications and Licenses
Driver's License
Certified Notary Public
June 2024 to June 2028
Contact this candidate