Scrum Master Customer Service
Resume:
************@*****.***
Mans eld, TX
CORE COMPETENCIES
LANGUAGES
A IT Cybersecurity
Professional who will
leverage my foundational
knowledge in cybersecurity
principles and hands-on
experience with security
tools to contribute to a
dynamic IT team. Eager to
apply my skills in threat
analysis, vulnerability
assessment, and incident
response.
Excel Data Analysis
Agile Principles
Scrum Master
Quality Control
Microsoft Excel
Microsoft Office
Adobe Captivate
Customer Service
Leadership Coaching
LMS
English Native
IT CYBERSECURITY
Monchel
Solomon
EXPERIENCE
AGILE CONSULTANT/SCRUM MASTER
Sirius XM.
HUMAN RESOURCE ADMINISTRATION ASSISTANT
American Income Life .
CUSTOMER SERVICE REPRESENTATIVE
PFS Web .
EDUCATION
IT/CYBERSECURITY
Tarrant County Community College. Fort Worth, Texas Projected Graduation Date: December 2025
Scrum Master Certification (CSM) -Completed
Courses in progress consist of
Jun 2020
Present
Enhanced the Scrum team's performance by coaching, teaching, facilitating, mentoring, and shielding them from internal and external obstacles
•
Facilitate one-on-one coaching sessions to address team conflicts and provide guidance on Agile practices
•
Guide Scrum teams in developing standardized estimation processes by coaching on Agile metrics such as capacity utilization and commitment reliability.
•
Support the transition from waterfall to Agile methodologies by coaching and facilitating team planning sessions and other Agile ceremonies.
•
Offer updates and guidance on the overall project scope while fostering an open and safe environment for feedback and communication.
•
Apr 2018
Jun 2020
Ensured employee records were current and accurate by maintaining up-to-date information.
•
Regularly updated HR databases to keep all information precise and current.
•
Supported payroll preparation to ensure accurate and timely processing, ensuring employees received their pay on time.
•
Oversaw the department's telephone center, handling employee inquiries to facilitate their success within the company.
•
Prepared exit paperwork for terminating employees and ensure files are complete.
•
Sep 2012
Aug 2014
Accurately and efficiently processed order entries and maintained customer files.
•
• Handled inquiries and consistently updated the customer database. Quickly identified, researched, and resolved customer requests in a professional and timely manner.
•
Supported the development of new hires to ensure their successful integration into the company.
•
Aug 2022
Present
• Intrusion & Detention of Cybersecurity
• Fundamentals of Cybersecurity
• Business and Word Documents Class
Contact this candidate