Customer Service Human Resources

Jeanne (Suttle) Walker

*** *. ******* #***, *****, TX 75002 • Cell: 214-***-**** • ***************@*****.***

Professional Summary

I have over 20 years of experience with conducting all aspects of office management including accounting, human resources, payroll and compliance. I am dependable, detail-oriented and flexible with a positive attitude. I am articulate with the ability to communicate with all levels of management, employees and consumers and am customer service oriented. I have utilized Microsoft Word, Excel, PowerPoint, and Outlook, HRIS systems such as Oracle and Access. Assisted in the development of three industry-specific software programs.

Skills

Strong in MS Access and Excel

Independent Worker

Benefits administration

Attention to detail

HRIS

Writing skills

Employee coaching

Social perceptiveness and persuasion

Record maintenance

Time Management

Perfumania – Allen,TX

Keyholder, 09/21 to 07/24

Maintained company standards regarding selling perfume, customer service, merchandising,

loss prevention, and operational activities.

Met all Key Performance Indicators by demonstrating knowledge of merchandise, marketing

campaigns and in-store promotions, and providing attentive service to close sales by reinforcing

customer decisions and suggesting additional items.

Opened and closed the store according to company guidelines.

Specialty Assistant, 7/18 to 11/202000

JC Penney - Plano, TX

Completed repair program procedures, merchandise return procedures and defective merchandise procedures to ensure integrity of inventory to avoid shrinkage.

Completed the SET processes by placing graphics and executing visual detailing based on company guidance; signing and pricing.

Actively listened to customer issues in a calm and agreeable manner to resolve problems; assist with escalated issues with associates.

Participated in inventory process.

Responsible for the planning and execution of special events.

Maintained sales floor recovery processes to ensure a clean and organized store environment.

Sales and Product Development, 7/17 to 11/18

Carter Mill Soap Company - Richardson, TX

Made handmade high-quality soap, lotion, and additional bath and body products as developed.

Assisted in creation of new products.

Set up and attended soap display at Farmers Markets throughout the Dallas metroplex.

Provided batch tracking of all product batches.

Performed sales presentations for new clients.

Track sales

Commission Jewelry Sales Associate, 11/2016 to 6/18

JC Penney – Plano, TX

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Regularly met or exceeded sales goals.

Provided excellent customer service by listening to clients and sharing expertise in jewelry selection and repairs.

Office Manager, 06/2007 to 05/2016

Ellis Custom Automotive – Dallas, TX

Utilized industry-specific Alldata computer program and diagnostics machine to diagnose automobile malfunctions, estimate cost, and create invoices.

Completed accounting functions through g/l and filed taxes.

Communicated with customers regarding vehicle issues and potential repairs.

Ordered accurate amounts of parts and supplies to maintain necessary inventory.

Performed as a repair assistant as required

Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Benefits Manager, 02/2003 to 05/2007

Lincoln Property Company – Dallas, TX

Conducted all aspects of open enrollment for 4500 people across the U.S. and U.K., including but not limited to negotiating changes, reviewing and updating the SPD booklets, and working on a month-long deadline to get over 20 inserts designed, printed, stuffed and mailed. Lincoln is a self-funded insurance program with 5 individual sub-companies each having its own plan.

Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.

Built relationships with insurance vendors, off-site HR assistants, the HR Director and all levels of employees.

Managed one assistant.

Managed COBRA, FMLA, Health, Life, Disability, and Dental insurance.

Knowledgeable in federal and state laws to confirm and enforce company compliance.

Assisted payroll department with ADP payroll when necessary.

Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.

Developed and facilitated all corporate new-hire orientations.

Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.

Benefits Administrator, 02/2001 to 02/2002

United American Insurance Co – McKinney, TX

Conducted benefits administration for 400 benefit-eligible employees; COBRA, FMLA, Health, Dental, Life and Disability programs and the FSA accounts.

Managed one assistant.

Reviewed federal and state laws to confirm and enforce company compliance.

Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.

Created and managed more than 600 confidential personnel records.

Administered compensation, benefits and performance management systems and safety and recreation programs.

Office Manager, 06/1990 to 06/1995

Jaycraft Corporation – Spring Valley, CA

Supervised one assistant and one receptionist.

Completed all accounting functions through general ledger including A/P, A/R, Invoicing, bi-weekly payroll, and petty cash.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Researched and resolved accounts payable discrepancies.

Oversaw the day-to-day processing of payroll for 75 employees, including review of timesheets and computing pay in accordance with FLSA.

Collaborated with our production and operations manager, general manager, and shipping.

Completed a hand-written job-cost procedure monthly for over 500 open jobs while also implementing a new industry specific computerized job-cost program.

Managed the Health, Dental, Life, Disability, and Worker Compensation program.

Monitored I-9 and 1099 compliance.

Safety Committee secretary.

Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.

Education

Bachelor of Arts: Human Resources, May 1999

University of Texas Dallas - Richardson, TX

Human Resources

Graduated Cum Laude with a 3.85 GPA

Business, Oklahoma State University, Stillwater, OK

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