Customer Service Office Manager

Skills

Experience

Gretel Lobaina

Hialeah, FL **013 Cell: 786-***-****

**********@*****.***

CPT code modifiers

WPM

Database systems

Recordkeeping

Account follow-up

Training and claims expertise

Reimbursements

Knowledgeable in

Customer service

Claim review

ICD-10 coding

Billing codes

Insurance claims

Account management

Operations support

11/2016 Current

North Miami, FL

Medical Biller

Howard B Reinfeld MD

Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules. Handled all surgical billing for providers in busy practice, maintaining accuracy rate by performing Reviewed received payments for accuracy and applied to intended patient accounts. Assigned Physician Quality Reporting System (PQRS) codes appropriately. Enforced compliance with organizational policies and federal requirements regarding confidentiality. 09/2009 11/2015

4811 W 4TH AVE, FL

Office Manager

Sunlite medical associates LLC

Comprehended new content functionality through research, testing and interviewing. Created user documentation for various materials, including how-to guides and instruction manuals. Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.

Worked with internal team to obtain in-depth understanding of products. Created agendas and communication materials for team meetings. Collaborated with others to discuss new [Type] opportunities. Provided excellent service and attention to customers when face-to-face or through phone conversations. Performed site evaluations, customer surveys and team audits. Recognized by management for providing exceptional customer service. Improved customer satisfaction by finding creative solutions to problems. Handled scheduling and managed timely and effective allocation of resources and calendars. Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\. Solicited vendor quotes to determine optimal material purchase pricing. Increased office organization by developing filing system and customer database protocols. Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.

Supervised office with employees, consistently cultivating productive and positive work atmosphere. Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.

Planned for major business changes, including system conversions and office moves. Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation. Supported office needs including taking messages, scanning documents and routing business correspondence.

Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.

Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.

Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.

Education and Training

Care Patient Coordinator

Generated financial reports for management review. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Hialeah, FL

Office Manager

Jorge W Gomez MD

Handled scheduling and managed timely and effective allocation of resources and calendars. Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\. Solicited vendor quotes to determine optimal material purchase pricing. Increased office organization by developing filing system and customer database protocols. Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.

Supervised office with employees, consistently cultivating productive and positive work atmosphere. Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.

Associate of Science: Florida National College - Radiology Tecnology 07/2006 Referral Coordinator, LTC coordinator

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