Administrative Assistant Customer Service
Resume:
Serena Lopez
***********@*****.***
Objective Seeking a position as a Medical Administrative Assistant
Qualifications:
Strong communication, interpersonal skills, and punctuality
Proficient in MS Office/ Practice Fusion software
Utilizing medical terminology in spoken and written communications
Payment processing, financial record management, medical billing, and medical coding
Strong organizational skills and Customer service experience
Education
San Jose City College, Associate of Science, 2024
Medical Assistant Program
Medical Assisting: Administration AS degree and Certificate of Achievement
San Jose City College, Associate of Arts, 2022
1.Liberal Arts: Scientific Inquiry and Quantitative Reasoning
2.Liberal Arts: Social and Behavioral Sciences
San Jose City College, Associate of Science for Transfer, 2022
Public Health Science
Milpitas High School, Milpitas CA
High School Diploma, 2020
Work Experience
The UPS Store, San Jose CA Store Associate (Mar 2023 – Nov 2023)
-CA Notary Public/ DOJ fingerprint roller for Live Scan background check
-Created shipping labels via UPS and USPS, Parcel Order Shipping
-Experience with first-class mail, ground advantage, and certified mail
-Assisted customers with returns, shipping and packing, and other office needs
-Scanning, Printing, Shredding, Faxing
Steve Madden, Milpitas CA Sales Associate (Feb 2020 – Dec 2022)
-Customer Service
-Cashiering, upselling, promotional changes
-Inventory, online ordering
Kipling, Milpitas CA Sales Associate (May 2019-Feb 2020)
-Sales, Customer Service, and Inventory
-Floor planning
Internship Experience Summer 2024
Private Practice of Internal Medicine Doctors Dr. Suneetha Maddineni and Dr. Lawrence A. Epstein, Mountain View CA
-160 hours completed in 5 weeks as a medical administrative assistant under supervision within the legal boundaries of a practicing Medical Assistant in the State of CA.
-Gained experience checking in patients within a practice of both HMO and PPO plans
-Assisted patients with their scheduling, medication, and documentation needs
-Created superbills, charts, referrals, and filled patient records
-Experience with both Electronic Health Records and Paper Charts
-Passionate about providing excellent service to patients and remaining HIPAA-compliant
Certifications & Licenses
California Notary Public, Santa Clara County
Commission Number 2452871
Commission Expires July 11, 2027
BLS Certification, American Heart Association
Issued November 2023
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