Customer Service Support
Resume:
Princess’Angel Vernice Beautiful’Beloved Thompson
Receptionist, Secretary/Assistant, Customer Support, Host Minneapolis, MN 55418
********************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
FOH staff
Cruncheese Korean hotdog-Eden Prairie, MN
November 2023 to Present
Taking orders on cash register, answering any and all inquiries asked upon me, making 10 different flavors of Snowbing Bingsu shaved ice, serving the shaved ice, serving the Korean hotdogs, opening and closing the store with setting up and breaking down sauce areas, Snowbing Bingsu shaved ice machine, cleaning common areas as belonging in front of house & restocking all 10 flavors of shaved ice & hotdog sauces throughout the day.
Host
Lighthouse ArtSpace-Minneapolis, MN
May 2022 to Present
Personal Care Assistant (PCA)
JUST COMFORT-Minneapolis, MN
February 2020 to Present
Cashier/Customer Service
IKEA-Bloomington, MN
June 2019 to December 2019
During my time here, I always made sure to find a solution for every one of my customers, no matter what the occurring problem was at hand. When needed I'd call someone with better knowledge of the behind the scenes works, to relay the message(s) around the store, for the best care for my customers. Even while extremely busy, I maintained my bright smile and everlasting patience to keep the lines and services functioning and flowing as smoothly as can be. Cashier
Panera Bread-Saint Louis Park, MN
October 2018 to January 2019
My job was to serve my customers the food: pastries/bagels and drinks. As I started off as a cashier, most of my experience is with taking and placing orders, being a barista and grabbing the pastries/bagels for my customers.My responsibility was to grab them then and there, so my fellow busy coworkers wouldn't have to leave their work space to worry about grabbing them later. I further learned the dining room area, waiting my guest, making sure they had all they needed and continuously letting them know I was there for anything else they'd need while cleaning up the area as I go. Cashier
Marshalls-Minnetonka, MN
October 2017 to February 2018
Fold and organize clothes when maintaining store appeal.
● Assist customers during checkout and while looking at clothing.
● Answer questions from customers regarding store products.
● Complete tasks given by manager.
Aeropostale Sales Associate
Aeropostale-Bloomington, MN
October 2016 to January 2017
Helped customers with any items they weren’t too sure about, rung customers up, recovered the store as often as I could, help customers in and out of the dressing rooms and answered any questions my customers had that I was able to answer.
Cashier/Customer Service
Cup Foods-Minneapolis, MN
September 2016 to October 2016
Help customers place food orders for our deli, I rung customers up for convenient store items, I answered and made phone calls for customers to help pay their phone bill and switch services, sold cases, phones/ parts and bought phones/parts, repaired phones, swept/mopped floors, wiped tabletops and answered any questions I was asked if I was able to.
Education
High school or equivalent
Augsburg Fairview Academy
April 2017 to June 2017
General in community outreaches and volunteering opportunities Plan and organize school store - VOA Highschool
December 2015 to April 2017
Skills
• Team Member
• Customer Service
• Food Service
• POS
• Cash Handling
• Host/Hostess
• Guest relations
• Communication skills
• Customer service
• POS
• Cash register
• Cash handling
• Order entry
• Windows
• Content creation
• Barista experience
• Children
• Typing
• Restaurant experience
• Retail sales
• Childcare
• Computer skills
• Communication skills
• Office experience
• iOS
• Mac OS
• Search engines
• Outbound calling
• Customer service
• Communication skills
• Sales
• Organizational skills
• Microsoft Word
• Organizational skills
• Time management
• Communication skills
• Organizational skills
• Microsoft Word
• Communication skills
• Organizational skills
Assessments
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food safety — Proficient
November 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
September 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Food service: Customer situations — Completed
November 2022
Identifying and addressing customer needs in a food service setting Full results: Completed
Verbal communication — Completed
September 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food service: Customer situations — Proficient
November 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Typing — Proficient
December 2022
Transcribing text
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Early childhood development — Proficient
April 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Dependable
• Self-supervision
• Ambitious
• Organized
• Responsible
• Patient
• Friendly & Approachable
REFERENCES
• ******.******@*******************.***
• *****.****@*******************.***
Contact this candidate