Customer Service A

SHAVITO D’CRUZ

**** ** **** ****** ***** FL *****

Cell phone: +1-786*******

*********@*****.***

** *****

Objective

• I am actively seeking a customer service position where I can optimize my problem-solving and Organization skills to contribute to increased customer satisfaction. My strong communication skills and ability to work well under pressure make an idea candidate. I can contribute to your team with my attention to detail and dedication to providing excellent customer service.

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Qualifications,

Special Skills, and

Activities

Languages: English

• English: B2 Upper Intermediate, studied since 2003

• Other language: Hindi

Computer skills: MS-CIT Completed and other knowledge about Microsoft

(PowerPoint, excel, word, access, html, tally), Photoshop etc. Personal skills: Business knowledge, Kitchen management, Menu creation, Decision-making, Problem-solving, employee managing and Food safety. Leisure activities: Cooking, Photography, painting, thermocol decoration, soccer and Reading.

Education

Goa University July 2002 – April 2003

Goa, India Degree Earned

Course Subjects: Bachelor of commerce

Goa University July 2003 – April 2004

Mumbai, India One year course completed

Course Subjects: Hotel Management and catering Technology Manipal University diploma in computer application Experience

Ashoka restaurant & Market Manager

Miami, Florida January 2022 till present

Princess cruses line Cabin steward / administration work La, California, February 2006 to July 2019

Holiday Inn HOTEL F & B Service

Goa, India September 2004 – November, 2005

The LEELA PALACE Hotel Bartender and server

Goa, India June 2003 to sept 2004

Key Skills I have experience working with others on a team to meet Customer needs

I am able to follow policies and procedures in the company, While also training team members to help with growth.

Supporting customer engagement is also a priority of mine, especially when it comes to processing their requests with technology concerns.

Overall, I am well-organized and always strive to provide the best possible service to our customers.

Microsoft, Excel, PowerPoint, Access, Tally.

Contact this candidate