Human Resources Customer Service

RACHEL CARRANZA

Kenosha, WI *****

262-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Human Resources Allocation

Payroll coordination

Human Resources Department

Processes

Recruitment and hiring

Recruitment Management

Relationship Building

Superb interpersonal skills

Office Management

Documentation and control

Meeting planning

Staff Management

Office Administration

Managing Operations and Efficiency

Computer Skills

Team Supervision

Teamwork and Collaboration

Dispute Resolution

Active Listening

Administrative and Office Support

Microsoft Outlook

Money handling abilities

Staff Training

Documentation

WORK HISTORY

10/2020 to Current Human Resources Coordinator

Great Northern Corporation – Racine, WI

Fostered positive work environment through comprehensive employee relations program.

Developed strategic partnerships with external vendors, optimizing resources and maximizing cost savings.

Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.

Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.

Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness. Completed background and reference checks to facilitate hiring and onboarding of employees.

Developed and implemented effective recruitment and onboarding strategies for new hires.

Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters. Organized corporate events to foster team bonding experiences that contributed to higher camaraderie among staff members.

Recruited top talent to maximize profitability.

Maintained human resources information system and kept employee files up to date and accurate.

Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.

Conducted new employee onboarding and provided ongoing orientation training. Excellent communication skills, both verbal and written. Worked flexible hours across night, weekend, and holiday shifts. 01/2016 to 03/2020 Office Manager/Physical Therapist Assistant Sports Physical Therapists – Racine, WI

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Maintained professional demeanor by staying calm when addressing unhappy or angry patients.

Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs. Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Coached new hires on company processes while managing employees to achieve maximum production.

Updated reports, managed accounts, and generated reports for company database. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Rehabilitated patients with various orthopedic condition, follow treatment plans established by the prima physical therapist, perform daily documentation per patient while maintaining corporate compliance and followed HIPPA rules and regulations

02/2013 to 01/2016 Customer Service Representative Livingwell Home Medical Supplies – Kenosha, WI

Collaborated with team members to develop best practices for consistent customer service delivery.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Processed customer service orders promptly to increase customer satisfaction. Updated account information to maintain customer records. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Tracked customer service cases and updated service software with customer information.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Worked flexible hours across night, weekend, and holiday shifts. Worked well in a team setting, providing support and guidance. EDUCATION

09/2021 Bachelor of Science: Business Administration With A Focus On Human Res. Indiana Wesleyan University - Marion, IN

05/1998 Associate of Applied Science: Physical Therapy Assistance Gateway Technical College - Kenosha, WI

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