Customer Service Representative

NIESHA PAIGE

***********@*****.*** 562-***-**** Rancho Cucamonga, CA 91701

Summary

Dependable customer service representative offering 15 years of experience maintaining tight schedules and keeping

customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about

providing elite customer service improvements to business operations.

Skills

© Problem-Solving Abilities © Call Center Operations

© Inbound and Outbound Calling © High-Energy Attitude

Business Development Understanding

Experience

New Tech Security City Of Los Angeles, CA ® Communicated with individuals within inbound call center

Dispatcher setting to complete dispatch support for security calls.

01/2022 - Current © Recorded complaints and discussed possible solutions with

customers.

© Leveraged GPS devices and computer programs to plan routes,

update customers or advise drivers about upcoming issues.

© Recorded results of services to create report summaries for senior

management.

SD&A Teleservices, Inc. City Of Los Angeles, ® High volume of calls daily with call management system and

CA web-based communications.

Customer Service Representative © Assisted customers with memberships and donations for

01/2018 - 01/2020 nonprofit organizations across the spectrum.

© Contacted customers about potential service upgrades, new

services and account changes.

Education and Training

Chaffey College Rancho Cucamonga, CA

Nursing

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