Customer Service Support
Resume:
Rachael Johnson
San Antonio, TX *****
**********@*****.***
To obtain a position within a company that can lead into a career and use my skills to contribute to everyone's success.
Authorized to work in the US for any employer
Work Experience
Senior Records Specialist
Included Health-San Antonio, TX
May 2018 to Present
San Antonio, TX
Process medical records requests
Contact locations and build rapport to get records as quickly as possible Verify and organize incoming records to pass onto our staff Physicians to review Create job aides / process improvement documents and educate co workers Lead and Mentor coworkers
Benefits Analysis Coordinator
TriNet-Reno, NV
May 2017 to May 2018
Process submitted benefit paperwork
Answer incoming calls from Tier 1 agents and clients Use Microsoft Office products to complete tasks and communicate with clients Training Delivery Specialist
GreatCall-Reno, NV
April 2015 to April 2017
Deliver customer service training material and content to new hires Record attendance, grades, and behaviors to enter into a performance tracker Utilize computer systems and tools to train new hires to be successful agents Create and update training curriculum for new hires and refresh training Junior Mentor
Damsel In Defense-Meridian, ID
April 2013 to April 2015
Equip, Empower, and Educate customers during home and office presentations Sales; recommend products to meet customer needs and process orders Conduct training for new recruits
Customer Service Rep
Waste Management-Oak Harbor, WA
November 2011 to April 2013
An inbound calls from customers
Customer service/Sales
Process payments and answer billing/account questions Substitute Teacher
Washoe County Schools-Reno, NV
April 2006 to April 2008
Run classroom and follow lesson plans in the teachers absence Assist students with their assignments
Supervise students in and out of the classroom
Education
MA in Psychology
University of the Rockies
April 2012
BA in Education
Ashford University
November 2009
AA in Education
Truckee Meadows Community College
August 2005
Skills
• Ability to problem solve and manage conflict
• Supports the company morals and values
• Process Improvement
• Curriculum Development
• Microsoft Office
Contact this candidate