Customer Service Data Entry

ADRIENNE BECKFORD

Kernersville, NC ***** 336-***-**** 205 *********@*******.***

PROFESSIONAL SUMMARY

Highly dedicated and results-oriented professional with exceptional client relationship building and communication skills. Experienced in customer service and investigative skills to resolve issues to increase customer satisfaction and meet company objectives. Strong background in broad-based competences in: Customer Service Fraud-Ecommerce Time Management Data Entry Problem Solving Hazardous Communication Proficient in Excel High productivity with minimal errors Experienced in Sales/Marketing Competent leader and team player Flexible and easily adapts to new situations Outstanding interpersonal skills Strong planning and organizational skills SKILLS

• Fraud Detection • Effective Communication • Trend Analysis

• Fraud Identification • Data Analysis • Transaction Review

• Fraud Prevention • Investigation Documentation

EXPERIENCE

Fraud Prevention Analyst May 2013 - Current

Market America, Inc Greensboro, NC

• Conduct internal investigations of fraudulent credit card transactions for in-house, partner and affiliate stores

• Access internet tools to investigate and set attributes for fraud

• Communicate with external customers on fraudulent transactions, and ensure customer satisfaction

• Block and disable accounts, credit card, IP & shipping addresses to reduce fraudulent activity

• Generate fraud/data reports, cancel and release orders based on investigations

• Reduce online fraudulent transaction by approximately $12,000 per week Refunds/Chargeback Representative August 2010 - May 2013 Market America, Inc Greensboro, NC

• Processed refunds for Preferred Customers & Unfranchise Business Owners

• Handled and researched credit card/chargeback disputes

• Researched unknown charges through Merchant Connect, First Data or Acculynk

• Trained new employees

• Coordinated and provided training for Legal Department on Fraud Research Procedures

• Documented incoming and outgoing calls

• Performed quality checks for our global markets refunds Customer Service Representative August 2007 - August 2010 Signs Now Winston Salem, N.C

Processed customer orders and provided estimates Answered calls and scheduled appointments Managed production meetings, marketing, cold calling and mailing material to prospects Attended Business Networking International for the purpose of generating new business Organized invoices, paperwork, work orders and processed accounts receivables

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EDUCATION

Early Childhood Education January 2006

Central Carolina Community College, Sanford, NC

Certified Nursing Assistant 1 January 2004

Central Carolina Community College, Sanford, NC

AFFILIATIONS

Problem Solving Certification Lockout/Tag out Procedures Certification Researching fraudulent credit card charges training

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