Tech Support Case Management

Employment history

Tech support Apr **** - Jun **20

Suddenlink - alticeone at Tyler

Provided authoritative tech support at Suddenlink - alticeone Resolved complex technical issues

Enhanced customer satisfaction by 20%

Implemented innovative problem-solving techniques

Boosted team productivity by 15%

Maintained detailed logs of customer interactions to improve tech support processes. Eagerly mastered new tech solutions to enhance user experience at Suddenlink. Partnered with cross-functional teams to streamline tech support, reducing call times. Monitor technician May 2020 - Feb 2022

Christus mother frances at Tyler

Monitored patient vital signs with precision at Christus Mother Frances Assured patient safety by promptly identifying abnormalities Collaborated effectively with the medical team

Implemented innovative solutions to enhance patient monitoring Eager to enhance team success through hard work and attention to detail. Case manager support Mar 2022 - Present

Maximus at Remote

Enthusiastically provided support for E Case management Increased team efficiency by implementing a visionary strategy Utilized supportive skills to assist clients

Boosted client retention by 15%

Eager to master new skills and tackle challenges with a positive attitude. Enhanced client satisfaction by refining case management processes. Nakyrn Hawkins

Technical Support

Customer Service Specialist with over 11 years of experience in tech support, case management, and healthcare monitoring. Known for enhancing customer satisfaction through detailed data analysis and innovative problem-solving. Adept at boosting team efficiency and client retention by refining processes and implementing strategic solutions. 18911 Allendale Forest Dr, Richmond, 77407

+1-903-***-****

***************@*****.***

Skills

Typing 36 wpm

Expert

Microsoft Office

Experienced

Troubleshooting

Experienced

Remote Communication

Education

Diploma Aug 2009 - May 2013

Van high school at Van

References

Yazmine Jordan

*******.********@*****.*** 346-***-****

Morya Jackson

817-***-****

Laterria Rodger

********@********.*** 903-***-****

Jetco Delivery Angels from Heaven

Skeenins Insurance

Contact this candidate