Customer Service Representative

SHARON MARTIE

**** ********** ***, **********, ** 62221 • 615-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

• Exceptional customer service skills

• Quick learner with strong problem-solving abilities and a solid work ethic

• Self-motivated and detail-oriented

• Excellent interpersonal and communication skills, with proven success in developing and maintaining strong working relationships with customers, staff, management, and vendors

• Strong leadership abilities, capable of motivating and guiding project teams PROFESSIONAL EXPERIENCE

First Citizen’s National Bank (FCNB) September 2009 – April 2024 UMB Bank, St. Joseph, MO, 1991-1994

Platte Valley Bank of Missouri, Parkville, MO, 1991 Boca Bank, Boca Raton, FL, 1988-1991

Valley View State Bank, Overland Park, KS 1987-1988 With over 35 years of comprehensive banking experience, I have served in various roles including Head Teller, Vault Teller, Bank Teller, and Customer Service Representative. My responsibilities have encompassed handling deposits, withdrawals, payments, brokerage transactions, and other banking services. I have consistently balanced all daily business transactions, night deposits, and ATM balances, ensuring compliance with policies and procedures for customer service, transaction accuracy, cash control, security, and internal controls.

Additionally, I have actively participated in both internal and external sales activities, completing and assisting branch sales staff with sales and service maintenance activities. At FCNB, I have successfully managed branch operations in the manager’s absence and worked closely with the Head Teller to maintain compliance and ensure smooth operations. My customer interactions have been positive and effective, providing assistance with various banking needs. Franklin Special School District, Franklin, TN, 2000-2010 (part time) With over 9 years of experience as a substitute teacher for grades 1-5, I have successfully executed teacher’s lesson plans, kept children engaged in their studies to complete assignments, and maintained order and discipline in the classroom. Stay at Home Mother of Two, 1994-2009

Managed household, budget, and finances for a family of four Martie Hardware, St. Joseph, MO 1991-1994

Operated and managed all aspects of the family hardware business. Functions encompassed delivery of customer focused service, personnel and supervision, and management of all financial operations, including accounts payable and receivable, purchasing and acquisition. Established and maintained strong working relationships with customers and vendors. VOLUNTEER WORK

• Volunteer. A Vintage Affair

• Volunteer, Juvenile Diabetes Research Foundation

• Volunteer, Friends of Franklin Parks

• Volunteer, One Gen Away

REFFERENCES

Available upon request

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