Technical Support Customer Service
Resume:
EARTHA M MCLAURIN
CUSTOMER SERVICE REPRESENTATIVE
TECHNICAL SUPPORT
CONTACT
PROFILE
*****************@*****.***
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Professional Customer Service Representative with more than 7 years’ experience including technical support, enthusiastic about furthering my customer service career with your company.
SKILLS
EXPERIENCE
Adaptability
Patience
Problem Solving
Listening
Multitasking
Technical Skills
Communication
Dedication
Receptive
Conduent 1-844-***-****
Technical Support 04/01/2021 05/15/2024
My duties as technical support was to support customers with Apple devices, which included updating software, installing software, troubleshooting devices, resolving network issues, identifying and resolving connection issues, apps and subscriptions questions, scheduling repairs, assisting customer regain access to Apple accounts, answering any questions or concerns about Apple devices.
Maximus 602-***-****
Dual Medicare/Medicaid Representative 01/2019 03/2021
My duties were to assist eligible consumers with enrollment process, assist with coverage options that meets their needs, advise consumers of insurance coverage availability and enrollment requirements.
Ked Plasma 855-***-****
Screening Supervisor 10/2016 04/2017
My duties were to open and close establishment, perform.
quality control, control donor flow, assist with and process payment, registering donors to determine suitability for donation.
My duty also included verifying and maintaining compliance with SOP and company guidelines, and answering phone calls, donor inquiries regarding donation procedure.
References: Sharonda Mofftee Xfinity Specialist
Friend 5 years
Donshell Harris
Administration Forrest General Hospital
Friend 15 years
EDUCATION
Mendenhall High School
1985-1991
General Studies
Pearl River Community College
2008-2010
General Studies
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