Computer Science Customer Service
Resume:
OLAGOKE
RIDWAN
OLANREWAJU
NO. ** BALOGUN STREET OFF SOMOLU
OJA BUS STOP, SOMOLU, LAGOS STATE
NIGERIA.
**************@*****.***
+234 815-***-****
+234 810-***-****
DOB: 31/10/1995
GENDER: MALE
PROFILE
Passionate at proccessing
Customer transactions, counting
money and maintaining balanced
cash withdrawer with high level of
accuracy (TAT). Trained in all
aspects of opening procedures.
EDUCATION
2017 – 2022 Bsc. Computer Science –
Osun State University.
2011 – 2013: ND Computer Science –
Osun State College of Technology
2009-2011: Datagem computer Institute
Diploma Course(Topology Networking &System
Maintenance)
2006 - 2009 WAEC
Ebute Elefun Comprehensive High School
2003 - 2006: JSS
Hamdallah International College
1998 – 2003: Primary School Leaving Certificate
Hamdallah Group Of School
PROFESSIONAL SKILLS
• Microsoft Office Suite
• Microsoft Project
• Excel
• Coreldraw
• System Maintenance
• LAN,WAN Networking
• SketchUp
• Zoom
• Teams
• Procore
• Financle
• Bankerwares
• eComplience
• Adobe
Anti money Laundry
Trained and diligent work on blockage of illegal Transactions
Money Handling
o Completed highly accurate, high volume money counts o Balanced and organized cash register by handling cash, counting change and movement to- from vault to – from TILL.
Customer Service
o Good listener and proper due diligent in customer engagement and filing.
•
Key strength:
Detail-oriented.
Multitasking.
Technical skills.
Teamwork.
Interpersonal skills.
Effective communication.
Cash handling
o Assisted estimated 15-20 customers each hour and remained poised and professional even in high -stress situations and when dealing with irate individuals
o Solving more than 150 customers issues per-day such as ATM, Mobile App and others
o Proper Reconciliation of ATM issuance
o Proper filing of Trap ATM cards.
Fraud Prevention
o Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse. o Checked amount, details for transaction (ZF1and identity Card) o Monitor customer behavior’s and upheld strict protocols to prevent theft of assets
WORK EXPERIENCE
June 2023- Till date: Renmoney Microfinance Bank Awolowo Road, Ikoyi Lagos.
Post and Responsibilities
Field Sales Agent/Team Lead
• To generating business revenue by prospecting new clients and selling financial products. Making sales using various customer sales methods.
• · Develop "out of the box" sales strategies and evaluate their effectiveness.
• ·Evaluate customers skills, needs and build productive long-lasting relationships
• Meet personal and team sales targets.
• ·Research accounts and generate or follow through sales leads.
• ·Attend meeting, sales events and trainings to keep abreast of the latest development.
• ·Report and provide feedback to management.
• ·Maintain and expand client database within assigned territory.
April 2023- June 2023: Access PLC
Osogbo Branch
Post and Responsibilities
Teller (Bulk):
Cash Deposit, high volume money counts,
Ensuring proper receipt
Fasikun Emmanuel Olatayo
Branch Manager
Unity Bank
Otun-ekiti Branch
+234 806-***-****
Lateef Sulaiman Kayode
Federal Institute of
Industrial
Research,
SouthWest Zonal Office.
Akure, Ondo State.
.
March 2018 - April 2023: UBA PLC
Osun State College of Education ilesha
Post and Responsibilities
Customer Service, Fund Transfer Officer, Front Teller:
Ensuring effective and timely service delivery to customers.
NIP, Western Union, E-Transact, REMIT, Pay-Direct and other Fund Transfers
Ensuring proper documentation of all new and
existing accounts.
Account management, opening and reactivation.
Payment of customers on request
Ensure proper and accurate balancing of cash transaction
Receipt of cash (Slip) proper document
Daily preparation of cash proof
Processing of all clearing activities and funds transfer processing.
Call over of daily transaction
Feb 2016 – March 2018: UNITY BANK PLC
Amututu street off Oore Palace, Otun -Ekiti
Post and Responsibilities
Direct Sales Executive:
Customer acquisition through sale of the bank’s products and find potential customers for the bank
Bundling electronic products(USSD, Mobile App, POS )
Participate in market storms and drive awareness for the Bank product and services
Provide sales leads for Team Lead, Supervisors and Branch Managers
Ensure consistent high-quality service
2015 – 2016: Dataworth Technology Limited
3 Ogunaiki Street, off Ìyànà Oworo, Oworonshoki Lagos, Nigeria
Post and Responsibilities:
IT personnel
Coordinate all aspects of helpdesk and ticketing
system,including networking installation
System maintenance and support
Manage the installation, network infrastructure of computer
Hardware repair
Resolve selected issues with smart for customer privacy
•
HONOUR & AWARD
UBA
ILESHA
Most Supportive Staff of the Year 2020
Contact this candidate