Customer Service /Data Entry
Resume:
Monica McClam
Start to Finish
Jacksonville, FL *2208
*****************@***********.***
Hello,
My name is Monica McClam I'm interested in a Collection position for your organization I have been
in customer service since I was fourteen years of age work for Publix. I've been in sales for over five
years, also I own a sandwich shop in the early 2000's. I know that I'll be a great fit with your company
have first hand of Ownership myself I have the drive as an asset to bring in clients. My attitude is
outgoing and enthusiastic but still self contained. I'm intrigued with helping people with there needs
an goals. I'd welcome the opportunity to speak with you as a strong candidate for any position in your
organization"
Authorized to work in the US for any employer
Work Experience
Store Manager
Enda Selassie Inc - Jacksonville, FL
August 2019 to Present
Manager oversees the daily operations of a convenience/gas station store. Responsible for all
employment and personnel, merchandising, inventory control, financial management and cash
handling, and controlling loss prevention.
Essential Duties and Responsibilities:
• Responsible for directly driving sales and profits for the Cocopah Korner Store.
• Oversees and ensures that the overall condition of store comply with company standards
including but not limited to cleanliness, food services, store and food sanitation, customer service
and merchandising
• Maximizing store profitability, expense control, inventory levels and shortage control
• Serve customers by maintaining our philosophy, supported by a value proposition that
every experience will be fast, friendly and of high standard
• Meets with Business Development Manager or Council to review and discuss strategies
for the store to discuss financial performance and projections
• Organize and facilitate a meeting to provide progress updates/reassess interventions to
improve financial performance
• Engage with merchandising team/vendors to suggest ways to increase sales, expand
markets, and promote business
• Plan and implement marketing campaigns and sales promotions, and oversees
merchandise displays to meet all operational excellence goals
• Ensure all policies and procedures are timely and accurately administered, including
performance reviews, compensation transactions, new-hires, terminations, leaves, employee
relations, safety and legal compliance matters
• Ensure that all labor management tools are effectively implemented and that labor
Debt Collector
Diversified Consultants Inc - Jacksonville, FL
June 2016 to March 2020
Work # (904) 904-***-****
Verify consumer and collect on balance Due that are Out dated for variety of Company. Cell phone, Cable
Companies and more. Provide pleasant service to all consumers incoming and outbound calls. Available
to take 30 second intervals of phone calls, Data Entry on every account while being Enthusiastic with
every consumer
Team Member
Safe Management - Jacksonville, FL
July 2014 to November 2019
Work# 904-***-****
Directed guest to the proper floor level and seating
Get the guest hyped up for the game, Assist the elderly with wheelchair assistant to their ticket floor
Check all guest when leaving for any alcohol beverages
Urge guest to buckle in have safe trip home
Expect the area before shift end
Tax Professional
H&R Block - Jacksonville, FL
January 2007 to April 2010
Work # 904-***-****
Compute taxes owed or overpaid, using adding machines personal computers, and complete entries on
forms, following tax form instructions and tax tables
• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
• Use all appropriate adjustments deductions and credits to keep clients taxes to a minimum
• Interview clients to obtain additional information on taxable income and deductible expenses and
allowances
• Review financial records such as income statements and documentation of expenditures to determine
forms needed to prepare tax returns
• Furnish taxpayers with sufficient information and advice to ensure correct tax form completion
• Consult tax form law handbook or bulletins order to determine procedures for preparation of atypical
returns
• Calculate form preparation of fees according to return complexity and processing time required
• Check data input or verify totals on forms prepared by other to detect errors in arithmetic, data entry
and procedures
Photographer Assistance
Larry's Photographer - Jacksonville, FL
June 2004 to August 2007
Preparing sets, checking that all equipment is functioning readings, transmitting files and transporting
film or prints to and from laboratories.
When working from a studio, an Assistant will assist with the general administration of the studio, keeping
the sets clean and tidy and printing photographs as required. Assistants will be expected to catalogue
and optimize digital files, to scan film and to assist with image manipulation and enhancement.
They should also keep records of the film stock, exposures, lighting set-ups, as well as the names and
details of art directors, models, stylists, animal handlers and other contributors. When clients are present
during a shoot, it is the Assistant Photographer's job to entertain them, and to shield the photographer
from unnecessary interference or interruption.
Nail Technician
Monica Nails - Jacksonville, FL
February 2000 to September 2002
Schedule client appointment and accept payment
• Remove previously applied nail polish, using liquid remover and swabs
• Clean customers nail in soapy water, using swabs, files, and orange sticks
• Shape and smooth ends of nails, using scissors files, and emery boards
• Apply undercoat and clear or coloration of polish onto nails with brush
• Advise clients on nails care and use of product
• Assess the condition of clients hands, remove dead skin from the hands and massage them
• Soften nail cuticles with water and oil, push back cuticles, using cuticle knife and trim cuticles, using
scissors or nippers
• Brush and solvent onto nails and paper forms to maintain nail appearance and to extend nails, then
remove forms and shape and smooth nail edges using rotary abrasive wheel
• Check daily Inventory of all nail product stock new products in deposal of used products and close out
then deposit earning for the day
Education
High school diploma
Atlantic High School - Delray Beach, FL
August 1989 to June 1993
Skills
• Nail Care (5 years)
• Tax Experience (3 years)
• Data Entry (3 years)
• Management Experience (10+ years)
• Negotiation
• Microsoft Outlook
• Adobe Illustrator
• Cold Calling
• Typing
• Makeup Application
• Photography
• Digitization
• Adobe Photoshop
• Adobe InDesign
• Marketing
• Typing
• Customer service
Certifications and Licenses
Driver's License
Nail Technician License
Cosmetology License
Assessments
Typing — Completed
October 2021
Transcribing text
Full results: Completed
Data entry: Attention to detail — Completed
October 2021
Maintaining data integrity by detecting errors
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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