Pricing Analyst Customer Service
Resume:
Sharadha Iyer
Senior Pricing Analyst
Naperville (IL)
****.********@*****.***
Linkedin Profile: www.linkedin.com/in/sharadha-iyer-87467863
Summary
With over 7 years of experience in pricing analysis and modeling, I am confident in my ability to develop and implement effective pricing strategies that will drive profitability. I have excellent interpersonal and communication skills, which have been instrumental in working collaboratively with cross-functional teams to implement pricing strategies effectively. I am extremely detail-oriented, have great listening skills and can balance multiple responsibilities consistently by delivering results on time. I am adaptable and very efficient in work situations with changing responsibilities. I am a highly motivated, consistent strong performer. I am open to interesting, leadership, and challenging roles in the Pricing Industry.
Professional Skills
Microsoft Excel, Tableau, Toad, PROS. Power BI, Basic SQL, Web frame, Epicor P-21, Crystal Reports, ROI, Microsoft Outlook, Microsoft Dynamics, Google Spreadsheets, Hyperion
Employment Summary
Senior Pricing Analyst at Essendant Inc
Nov 2021 - Present
Pricing Analyst at Daifuku America (Wynright Corporation)
Feb 2019 - Nov 2021
Business/Pricing Analyst at Sundberg America
May 2017 - Feb 2019
Accounts Receivables Coordinator at Pet Health Inc (Canada)
Dec 2015 - Apr 2016
Member Advocate at Bond Brand Loyalty (Canada)
Sep 2015 - Dec 2015
Customer Service at Walmart Canada
Sep 2013 - Sep 2015
Customer Service Professional for Sprint USA-Arise Virtual Systems Canada
Jun 2013 - Sep 2013
Employment History
Essendant Inc – Senior Pricing Analyst (Nov 2021 – Present)
Account manager for one of the biggest clients, making sure prices are aligned and margins are healthy. Ensure that quarterly price changes are on schedule to avoid revenue loss.
Execute quarterly price change activity; by ensuring prices are created utilizing approved business
rules and logic.
Created pricing plans and developed optimal pricing for Customers.
Pulled data from different sources to research pricing queries and pricing discrepancies and come up with solutions for smooth functioning
Created and maintained competitive intelligence databases.
Generate weekly reports with competitive data for effective pricing decisions
Provided pricing support for $25 million to $50 million in annual revenue.
Engaged with peer level in Category and Sales functional areas to execute programs outside
of the normal pricing cycle.
Worked closely with big box stores in developing product promotions based on pricing.
Supported Manager in project management role, by managing multiple workstreams, Customers and deadlines
Developed strong working relationships with Management, Sales Reps & Marketing Managers.
Daifuku North America – Pricing Analyst (Feb 2019 – November 2021)
Assessed data from a variety of sources to derive insights into pricing strategies and trends.
Actively monitored industry trends, developed strategies based on competitive market research and built pricing models based on market trends.
Actively reviewing margin percentages on a monthly basis to catch any drops in margin.
Working on category pricing, by comparing to market trends and improving category margins to keep a steady growth.
Collaborated with clients to provide insights on pricing developments
Ability to multi-task and prioritize work with minimal supervision
Prepared both written reports and visual presentations to share findings with key decision-makers.
Market priced 20,000 SKUs to stay competitive and profitable and helped improve Revenue.
Sundberg America – Business/Pricing Analyst (Customer Success Team) (May 2017 – Feb 2019)
Developed a strong understanding of e-commerce customer requirements.
Primarily owned catalog management, pricing and order flow, and inventory for Sundberg’s products on Amazon.com
Maintain pricing libraries for dealer sales in Epicor ERP with help from Excel-based tooling.
Acquire data from primary or secondary data sources and maintain customer catalogs and pricing contracts
Analyze pricing requirements, researched market conditions, and coordinated an effective pricing response.
Maintain active projects in support of senior management and company objectives.
Provide service and support to the pricing department, business units, and divisions with ad hoc and routine reports that enabled good business decision-making.
Directly consult with senior management in everyday decision making and special projects with recommendations developed through analytical and strategic reasoning.
Provide the procurement team with timely analyses on pricing trends and margins impact.
Review and validate contracts for pricing and analyze potential profits.
Ensured accurate pricing in the system and across catalogs.
Identify, analyze, and interpret trends or patterns of e-commerce item sales and translate analysis into actionable steps to improve inventory fill rates and item selection.
Perform sales analysis and suggest business actions to increase sales.
Proficient on Amazon’s Vendor Central and Seller Central applications for managing the product catalog.
Proficient in Epicor Prophet 21 ERP for day-to-day order processing, inventory management and sales reports.
Review and maintain customer open order reports on Epicor ERP to ensure on-time shipping/invoicing.
Maintain pricing libraries for dealer sales in Epicor ERP with help from Excel-based tooling.
Work closely with the Chairman and VP of Purchasing to define pricing models and strategies as well as analyze inventory status, sales analysis, and allocation reports.
Report on all account sales weekly.
Pet Health Inc - Accounts Receivables Coordinator (Dec 2015 - Apr 2016)
Worked with customers over the phone and email to resolve billing issues and collect payments
Used the Microsoft Dynamics CRM to manage customer accounts
Coordinated between customers and the internal accounting team to resolve discrepancies such as lost or misattributed payments.
Used Pivot tables and filters in Excel to produce monthly collection reports for review by management.
Implemented a prioritization strategy to maximize recovery using aging reports in Excel.
Maintained and updated spreadsheets with recent accounts receivable data.
Resolved discrepancies in accounting records.
Assisted and provided information to Businesses, as well as identified and resolved billing complaints.
Traced and matched payments to the right invoice, thus solving account discrepancies
Responsible for the collection, posting, and management of account payments.
Bond Brand Loyalty for Scotia Bank Scene - Member Advocate (Sep 2015 - Dec 2015)
Provide phone support to Scotia bank Scene card customers.
Helped customers update and manage their accounts - including actions such as unlocking accounts, merging multiple scene card accounts, and linking customer accounts to bank accounts.
Walmart Canada - Customer Service / Cashier (Sep 2013 - Sep 2015)
Performed multiple customer-facing roles - from customer service to cashier to returns - with a positive, friendly attitude.
Successfully pitched the Wal-Mart MasterCard to customers and helped them through the application process.
Resolved Customer issues in the best possible manner
Arise Virtual Systems for Sprint USA - Customer Service Rep (CSR) (Jun 2013 - Sep 2013)
Provided Tier 1 technical support to Sprint customers
Performed remote troubleshooting of phone handsets
Handled billing inquiries and explained charges efficiently with keeping AHT in mind
Explained phone plans and customized plans to customer's needs
Education
University of Mumbai
Bachelor's Degree- English Literature Mumbai, Maharashtra. Graduated May 2002
University of Toronto
Foundations of Business Analysis (Mississauga, Ontario)
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