customer Service Representative

Joselyn Vedia

Mirando City, TX *****

**********@************.*******.***

+1-361-***-****

june 2023 - january 31,2024

United health care work from home

Concentrix

laredo texas site location work from home

Work Experience

Member Service Representative

Concentrix - Laredo, TX

June 2023 to Present

taking inbound calls from members helping with issues like taking payments looking into medication and prescriptions for members, helping out in their account answering question that member may have being patient showing empathy and communication with members also giving rewards no longer working because they got rid of the department I was in

School Bus Monitor

bruni high school - Bruni, TX

August 2022 to October 2022

I was part time and they laid off all part timers

Substitute Teacher

bruni high school - Bruni, TX

August 2022 to October 2022

I was part time And all the part-timers got laid off Education

High school diploma

Bruni High School - Bruni, TX

July 2017 to May 2021

Skills

• Customer service

• Sales

• Salesforce

• Typing

• Communication skills

• Computer skills

• Negotiation

• Organizational skills

• Phone etiquette

• Hospitality

• Problem management

• Call center

• Microsoft Word

• Windows

Certifications and Licenses

Driver's License