Customer Service Continuous Improvement
Resume:
Parker Feldman
**** ********** ****, ************ **, 37130
******.*******@***********.***
Highly motivated and dedicated professional with a strong work ethic and a track record of delivering efficient and effective results. Committed to excellence in all endeavors, striving to consistently surpass expectations. Possesses exceptional problem-solving skills, attention to detail, and a strong commitment to delivering outstanding customer service. Adaptable and quick to learn, with a passion for continuous improvement and growth. A reliable team player with excellent communication and leadership abilities.
Current and Prior Experience:
APOLLO RETAIL
Field Technician Furniture Specialist June 2017 - Present
●Successfully assemble furniture for customers, including in-home assemblies.
●Service Office Depot stores, ensuring the furniture section is clean, safe, and accurately displayed
●Provide training and mentorship to new hires, ensuring they meet the same standard of care and proficiency in furniture assembly.
●Identify and troubleshoot assembly challenges, proactively finding solutions to ensure smooth and efficient completion of projects.
OFFICE DEPOT
Sales Associate January 2014 – January 2018
●Assisted in various departments of the store, including floor sales, furniture sales and assembly, copy and print department, and technical services.
●Handled customer issues with empathy and ensured their satisfaction.
●Provided outstanding customer service to all patrons.
●Managed cashier duties while greeting and assisting customers.
●Assisted in setting up promotional displays for advertising.
ADDITIONAL SKILLS
●Excellent customer communication skills.
●Strong leadership abilities.
●Comprehensive understanding of compliance and safety protocols.
●Exceptional problem-solving and decision-making skills.
●Familiarity with biohazard waste disposal and needle safety.
EDUCATION
●High School Diploma - 2010, Northwood High School, CA
●Diploma of Phlebotomy - 2015, Cambridge College of Healthcare and Technology
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