Team Member Customer Service

Alvino Guerra

Payson, AZ ***** • 1-562-***-**** • **************@******.***

Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to get the job done . Ready to help team achieve company goals. I definitely get the job done in a timely matter. Good with my hands. Very good person to get along with. Very motivated person to learn new things and want job growth opportunities .

I've been doing plumbing for 14 years

Skills

Pipe installation

Drain Cleaning

Plumbing Troubleshooting

Cameron inspections, Hydro jetting, any basic

to major plumbing repairs

I'm definitely a good hands-on person easy to

get along with and we'll get the job done

Plumbing

Piping installation

Plumbing Repairs

Skilled with both hand and power tools

Troubleshooting

Cooperative team member

Fixture Repair Proficiency

Emergency Response

Sewer Line Inspection

System Testing

Gas Line Handling

Plumbing Fixture Installation

Problem-Solving

Installation and maintenance

Water Heater Installation

Commercial and residential jobs

Faucet Repair

Work History

Plumber & Service Technician, 10/2020 to 07/2024

VIP Sewer And Drain Service – Santa Ana, California Drilled and cut holes in walls and floors to accommodate passage of pipes. Can install kitchen sink, kitchen, faucets, bathroom, faucets, install new toilets, also do drain cleaning, Hydro jetting, Cameron inspection

Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.

Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.

. Also did whole house re-pipes on hot and cold for water.

. Install new water heaters.

. Gas pressure, test homes fix gas leaks and also do whole house gas free pipes.

.

Repaired plumbing systems, components, and equipment. Installed new piping systems in various types of buildings following local building codes and regulations.

Selected type and size of piping required for each project. Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.

Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.

Independently worked on projects, while offering process coordination and cooperation with other teams.

Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.

Offered guidance and training to junior team members. Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates. Inspected sewers and piping systems to assess quality and condition. Filled pipe systems with water and air to determine location of leaks. Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.

Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.

Enhanced team productivity with effective communication and collaboration during complex projects.

Increased client retention, providing exceptional customer service through timely project completion.

Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.

Completed projects within budget constraints by accurately estimating material costs and labor hours.

Provided exceptional service, receiving numerous commendations from satisfied customers. Adapted quickly to new plumbing technologies, staying ahead in industry. Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions. Trained new plumbers in best practices, enhancing team efficiency and service quality. Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks. Cut and drilled holes in walls to permit passage of pipes. Operated ground microphones and listening discs to locate hidden water line leaks. Plumber, 09/2013 to 10/2020

Rescue Rooter – Paramount California

Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.

Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates. Inspected sewers and piping systems to assess quality and condition. Filled pipe systems with water and air to determine location of leaks. Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.

Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks. Cut and drilled holes in walls to permit passage of pipes. Operated ground microphones and listening discs to locate hidden water line leaks. Selected type and size of piping required for each project. Installed valves, hangers, supports, and flanges inside piping systems. Repaired plumbing systems, components, and equipment. Apprentice Plumber, 05/2010 to 09/2013

Drain Right – San Pedro, CA

Assisted licensed plumbers in installation and repair of plumbing systems. Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks. Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team. Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing. Education

High School Diploma: 06/2007

Cerritos High School - Cerritos, CA

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