Customer Service Data Entry

Vicki L. Meek

*** *********** #*****, **********,** 75067, 469-***-****

*.******@*****.***

EDUCATION:

Eastern New Mexico University-Portales, New Mexico Associates Degree in Business Graduated 1971

SKILLS;

Shafers OnBase File Manager

Microsoft Word Excel Outlook

Access Lotus Notes Type 45 wpm

Peoplesoft NICE Supervisor

eStart AS400

EMPLOYMENT:

Houk Air Conditioning 12/2016-11/2023

Dispatcher/Customer Service

Working remotely for 4 years working with over 50 new home builders in DFW area, Houston, San Antonio, and Houston areas taking inbound question and trouble calls. Making outbound calls with solutions on problems and quoting parts prices for parts to be installed. Working service email box and responding to each email. Average 125 inbound calls 50 outboard. Total of 76 technicians in the 4 regions. Personnel responsible for 15 DFW technicians. Enter and Schedule service calls verifying if warranty or customer pay In all regions notify tech when new call added.

NEC of America, Irving, TX 03/2015-11/2016

Order Entry/Customer Service

Data entry: Purchase orders equaling but not limited to $500,000.00. Organized orders for Distributers for both new and existing orders through direct calls and emails.

Organized return merchandise authorization (RMA), credit, debits, advance replacements, and return authorizations between NEC and Distributers. H&K International, Mesquite, TX 10/2011- 02/2015

Warranty Administrator

Responsible for all warranty and technical support concerning refrigeration and heated stainless kitchen equipment.

Created manuals for all H&K equipment.

Implemented new call tracking system for both in and outbound calls. Answered inbound calls from restaurants and service companies Ordered parts and dispatched service companies for service request for the US and Canada.

Followed up on service call to service companies for resolutions. Ordered both warranty and non-warranty parts

RMA for defective parts and equipment.

Record all calls in tracking system, coded warranty invoices for payment, completed weekly and monthly reports.

Conducted weekly warranty meetings for several departments. Restaurant Services Inc, Arlington, TX 03/2010-10/2011 Service Manager

On call 24hrs per day 7 days a week to service restaurants (IHOP, Taco Diner and more) nationwide.

Created entries in data base and service files.

Compiled start-up lists of model and serial numbers for kitchen equipment including service companies.

Coordinated with general contractors to schedule start-ups on the kitchen equipment, Vulcan, APW, Delfield, Masterbuilt and etc.

Solved issues between restaurant managers and franchise owners with kitchen equipment.

Coordinate service companies in the same area of the restaurant needing assistance with equipment repairs. Staying in constant contact with restaurant and service companies until repairs were completed.

Convergys Pharr, TX 08/2007-10/2009

Supervisor AT&T call center

Monitor, identify and resolve performance/behavior/attendance issues using set performance management techniques.

Maintaining open lines of communication with teammates and was an advocate for teammates.

Coach team members on performance, communication, offering constructive feedback, and encouraging all team members to be supportive teammates to one another. Monitoring team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution. Formed relationships with the different department working with one another to provide support and unity throughout the company (e.g., Human Resources, WFM, Quality, etc.). Exceeded most reporting deadlines.

Analyzed trends and assisted in creating action plans that determine situational solution. Practiced Supportive Team Leadership, delegating and working alongside team members until the tasks were completed.

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