Customer Service Representative

Tammy L. Cornish

**** **** ***, ****** ****, AL *6869

C: 334-***-****

*************@*****.***

Professional Summary

Customer service professional with 13 years of experience in diverse customer service and industrial environments. Adept at multi-tasking and prioritization of tasks. Interacts with management and staff in order to solve problems and uses resources such as human capital and technology to enhance productivity. Season professional with proven administrative, decision-making, and customer service skills.

Professional Experience

Quality Associate

Grifols Plasma Center - Phenix City, AL 2015- 2019

●Initiates investigations and reports any supplies that have not met quality specifications and requirements prior to use.

●Performs review of medical incident reports and the applicable related documentation.

●Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met.

●Inspects and releases incoming supplies.

●Maintains and reviews equipment operations and incident logs.

Insurance Claims Representative

Blue Cross/Blue Shield - Midland, GA 2015 -2015

●Filed and processed client insurance claims.

●Ensured the coverage and figure the payment amount for each claim.

●Drafted and sent statements of amount of coverage and amount owed to the customer. ·

●Disbursed payments to doctors' offices or hospitals for covered procedures.

●Assisted new customers in signing up for insurance coverage.

●Entered all customer information into the computer system for future record.

●Reimbursed customers for payments made that should have been covered.

Quality Control Specialist

Snyder's Lance Snacks - Columbus, GA 2012-2015

●Executed a variety of routine laboratory operations in a quality assurance setting.

●Performed routine quantitative and qualitative biological and chemical analytical tests according to standard procedures.

●Monitored the production of food products during the manufacturing process focusing on color, moisture, PH, weight, size etc.

●Conducted final inspections of finished food products to confirm the quality of the package, seal integrity, codes, weights, etc.

Customer Service Representative

Spectrum Stores - Columbus, GA 2003-2004

●Recorded purchases in register and made accurate changes in the register if necessary.

●Maintained sanitation of kiosk, dispensers, islands and station equipment.

●Interacted with customers and vendors to ensure a high level of customer service.

Tammy Cornish Page 2

Customer Service Representative

Kim's Kuts & Kurls - Columbus, GA 2000-2003

●Scheduled and managed appointments for a staff of 10 personnel.

●Answered the phone and recorded messages for salon personnel and addressed client concerns.

●Responsible for selling products and upselling services.

●Recorded sales transactions conducted via cash, check, and or charge.

Day Care Aide

Sunshine House - Columbus, GA 1995- 2000

●Assisted staff with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.

●Maintained daily open communication with parents.

●Provided guidance and mentorship to children while ensuring a safe and stable environment that fostered learning and development.

Customer Service Representative

K-Mart- Columbus, GA 1992-1995

●Handled cash, change, and operated the cash register.

●Communicated information regarding product availability, ingredients and nutritional information.

●Welcomed customers, maintained knowledge and assisted with the selection of merchandise.

Education

A.A. Medical Billing and Coding, American Intercontinental University, Schaumburg, IL - 2009,

Other: Over 13 years of experience with various Microsoft Office platforms: MS Word, MS Excel, MS PowerPoint, and MS Outlook

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