Customer Service Data Entry

Curriculum Summary

Curriculum

Summary

Age: ** years

Document: 8-916-1781

Marital Status: Single

Cell: 65095887

Email: **************@*****.***

Nationality: Panamanian

A C A D E M I C T R A I N I N G

UNIVERSIDAD DE PANAMÁ

DEGREE IN ALTERNATIVE TOURISM

START APRIL 2018 – TO THE PRESENT

W O R K E X P E R I E N C E

CONNECT INTERNATIONAL

FEB 2024 – MAY 2024

COLLECTIONS OF MEDICAL BILLS

Calling around 300 to 400 consumers a day to make contact and inform consumers of the medical debt they got for a service provided recently or in the past 2 to 3 years or more without payment and as per the contract with the collection agency make a payment arrangement for the consumer to pay off the debt.

SITEL PANAMA

APRIL 2021 – MAY 2022

RETAIL CUSTOMER SERVICE

Assist customers with their banking accounts, transfers, balance, savings, last transactions, or deposits from their job, I mostly help the customers with any questions they could have regarding their account or transfer them to the right department so they can get their car loan or make a payment for certain loans depending on the customers. GRAINGER PANAMA

OCTOBER 2018 – AUGUST 2019

ACCOUNT COORDINATOR

Assist companies by concealing all the payments they send to the company as soon as possible, completing tasks, etc.

Data Entry

Account Assistance

Customer Service

Accounts Payable

GLOBAL BUSINESS IT CORP

ASSISTANT OF SOFTWARE QUALITY

JANUARY 2018 – SEPTEMBER 2018

Receiving training in test methodologies:

- General

- Manuals

- Agile (Scrum)

Receiving Robot Framework induction

Research and Documentation of Manual and Agile Testing Methodologies

(Scrum)

Requirement Analysis

Survey and Execution of Manual Test Cases

Manual Web Application Testing

Mobile Application Manual Testing

Knowledge of Testing Tools

Test Link

Mantis

QA – Complete

Robot Framework

PANAPACIFIC TELECOMS CORP

CUSTOMER SUPPORT

APRIL 2017 - JANUARY 2018

Help players with their bets or queries regarding the lines to add on the site, helping them with their deposits with cards and other methods. SITEL PANAMA, S.A.

CUSTOMER SERVICES AGENT

FEBRUARY 2016 - SEPTEMBER 2016

-Receive incoming calls from clients inquiring about their Just Energy services.

-Keep the System updated with a summary of the services provided. -Ensure customer retention and increase sales by building relationships with customers.

EGS PANAMA

CUSTOMER CARE SERVICES

MAY 2015 - JANUARY 2016

-Assist clients who were victims of identity theft.

-Entrance of data and customer service: resolution of conflicts. A B I L I T I E S

English: Advanced Writing, Advanced Oral. (https://cert.efset.org/KsDUH4) Japanese: Basic Understanding, Basic Oral.

Spanish: Native.

GENERAL KNOWLEDGE

- Microsoft Office

- Microsoft Excel

- Microsoft Word

- Management of Office Equipment (Copier, Printer, Scanner) - Projector

P E R S O N A L P R O F I L E

- Committed to the Objectives

- Enthusiastic

- Responsible

- Ease to communicate

- Quick learning

- Practical learner

- Tolerant

- Adaptable

- Analytical

- Energetic

- Patient

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