Customer Service Representative

Jazmine Allen

**** ********** **** ***. ***

Killeen, Texas 76542

254-***-****

**************@*****.***

Objective

Seeking a position as a Remote Customer Service Advisor in a growing company. Skills

Ability to type 40 words per minute; multi-task oriented; provide excellent customer service; dedicated; self-motivated; attentive; listen to others well; responsive; upbeat personality; passionate about helping others; solve issues with professionalism; love to help motivate people; great math skills; work well with computers; proficient with Internet and computer programs such as Microsoft Word, Windows, Excel, and PowerPoint. Experience

Customer Service Representative/Manager of Mary Joyce’s Fashions of Killeen, TX 06/2019-12/2020 Started as a Customer Service Representative for the first year of employment and was selected to work remotely due to COVID 19; made deposits to business bank account after daily business transactions; monitored financial progress and expenses; held monthly meetings and trainings as needed; set appointments daily with customers and clients; ensured website and in-store orders were received, completed and closed out daily; interviewed and coordinated training for employees; conducted new employee orientation if needed; scheduled employee shifts weekly; coordinated with vendors for purchasing and shipping items; opened and closed the business daily; ensured the business was clean and presented a professional appearance; received inbound calls for customer’s online and in store orders; assisted and resolved customer’s issues with products or services; saved information to customer’s account from the discussion of a call; managed transactions in the business account; briefed the owner weekly of business affairs if needed; worked at home computer and phone station if store was closed due to emergencies or bad weather; and store closed due to the owner retiring from the military and as a business owner during the pandemic of COVID on December 20, 2020.

Education

University of Mary Hardin Baylor of Belton, TX 08/2020-11/2021 Currently attending and working towards a Bachelor’s degree in Business; completed my first years and considered as a Sophomore with a 3.0 GPA as of November 30, 2021. Killeen High School of Killeen, TX 08/2019-05/2020 Graduated with a High School Diploma; 3.78 GPA; Honor Student. References

Available Upon Request